On-Call Concierge, Hope Lodge

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. Established through the efforts of passionate advocates and volunteers, ACS has grown into one of the leading cancer organizations, leveraging over a century of experience in cancer research, education, advocacy, and patient services. ACS operates with a mission to save lives, celebrate lives, and lead the fight for a world without cancer. Its workforce includes employees and 1.3 million volunteers who contribute their diverse skills and backgrounds to advance the organization’s lifesaving initiatives in communities across the United States. As a respected non-profit, ACS embraces a culture of inclusion, diversity, and shared commitment to improving health outcomes for all individuals affected by cancer.

Located in St. Louis, Missouri, this role is a part-time position offering a pay rate of $18.59 per hour. The position of Concierge at the American Cancer Society serves as the critical first point of contact for guests visiting the organization’s lodge or service location. The Concierge’s responsibilities encompass managing front desk operations, creating a welcoming and safe environment, and supporting guests with their needs. This role is vital to ensuring a smooth and positive experience for those accessing ACS support services.

As a Concierge, the individual will greet guests upon arrival, manage check-in and check-out procedures efficiently, and provide detailed information about amenities and local resources. The position entails coordinating transportation services and managing schedules for specialized programs such as the EMPOWER Program. Additionally, the Concierge responds promptly to guest inquiries, concerns, and emergencies, ensuring that all visitors feel supported and valued.

Maintaining an organized front desk area and accurate guest records is also an essential part of the role. Likewise, the Concierge plays a key role in monitoring the lobby for security purposes, enforcing safety protocols, and contributing to a secure environment. The role demands excellent interpersonal and communication skills, as well as the ability to multitask and work independently in a fast-paced setting.

Ideal candidates will have at least a high school diploma or equivalent, with additional education or training in hospitality management or related customer service fields considered a plus. Previous hospitality or guest service experience, along with a minimum of one year of direct customer service experience, is preferred. Proficiency in Microsoft Office and familiarity with multi-line phone systems are important technical skills required for success.

This position requires physical stamina to manage extended periods of standing and walking and occasional manual tasks such as lifting luggage or assisting guests with their belongings. Flexibility to work evenings and weekends is also necessary given the nature of front desk operations. ACS provides a generous benefits package including paid time off, medical and dental coverage, retirement plans, wellness programs, and opportunities for professional development, further enhancing the employment experience.

Joining ACS as a Concierge means becoming part of an organization passionately committed to making a difference in the fight against cancer while providing compassionate care and support to those impacted by this disease. The role offers meaningful engagement with individuals and families, allowing the Concierge to contribute significantly to creating positive, supportive environments tailored to the needs of guests and the community.