On-Call Concierge, Hope Lodge

The American Cancer Society is a nationwide organization dedicated to eliminating cancer as a major health threat. Founded with a vision to save lives, celebrate lives, and lead the fight for a world without cancer, this nonprofit entity operates through a vast network of employees and approximately 1.3 million volunteers. The organization focuses on innovative research, education, advocacy, and patient support services to better serve communities across the United States. The culture at the American Cancer Society is one of inclusiveness, diversity, and collaboration, drawing from a wide range of backgrounds and experiences to enhance their mission effectiveness and reach. Known for its commitment to science and humanitarian values, the organization strives to provide hope and practical assistance to individuals affected by cancer at every stage of their journey, making a significant impact both locally in cities like Omaha, Nebraska, and nationally.

This part-time Concierge role is based at the American Cancer Society's Hope Lodge facility in Omaha, Nebraska. Hope Lodge provides free lodging for cancer patients and their caregivers when treatment takes them far from home. This position serves as the first point of contact for all guests arriving at the facility, ensuring they are welcomed into a safe and supportive environment that complements the society's life-saving mission. The Concierge oversees front desk operations including checking guests in and out, offering information about the lodge's amenities, coordinating transportation and specialized EMPOWER program services, and addressing any requests or emergencies guests may have. It involves maintaining accurate guest records, monitoring lobby security, and implementing safety protocols.

The role requires a professional who can work mostly overnight shifts including weekdays and weekends, with typical hours below 20 per week. Paid at $18.59 per hour, this position is critical in creating a warm and secure atmosphere conducive to comfort and healing for guests and their families. While this part-time job does not offer benefits eligibility, it contributes deeply to the supportive infrastructure of the American Cancer Society, allowing those affected by cancer to focus on their treatment without worrying about lodging arrangements. The position demands excellent communication skills, proficiency with multi-line phone systems and Microsoft Office, strong problem-solving abilities, and flexibility with work hours. Candidates with prior customer service experience, particularly in hospitality or guest services, will thrive in this role. Physical endurance to handle a fast-paced environment, including standing, walking, and assisting guests with luggage, is also essential. The American Cancer Society values equal opportunity employment and encourages individuals from all backgrounds to apply, reflecting its commitment to diversity and inclusion.