On Call Concierge, Hope Lodge

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. With a workforce of over 3,000 employees and 1.3 million volunteers, the organization is deeply committed to improving cancer prevention, detection, treatment, and patient support services. Renowned for its dedication to research funding, advocacy, education, and patient services, the American Cancer Society serves communities across the United States, fostering inclusivity through its diverse and experienced staff who work collaboratively to achieve the lifesaving mission. The Society’s culture centers on compassion, innovation, and accountability, supporting employees to bring their talents and passion to make a meaningful difference in the fight against cancer. The On-Call Concierge position at the Hope Lodge facility in Omaha, NE, plays a vital role in ensuring the comfort and satisfaction of guests during their stay. Hope Lodge offers free lodging to cancer patients and their caregivers who must travel away from home for treatment, making the Concierge’s role essential in providing a supportive and welcoming environment. This part-time position provides flexibility in shifts based on business needs and offers a pay rate of $18.59 per hour. Responsibilities include front desk management with a focus on hospitality, answering inquiries, assisting with check-in and check-out, and maintaining an organized front desk area. Additionally, the role involves coordinating and driving transportation for guests attending medical appointments, thereby ensuring timely and safe travel. The Concierge also provides crucial administrative support by handling calls, managing guest records, and processing reservations. Attention to safety and security is paramount, as the Concierge monitors the lobby area, implements access protocols, and responds effectively to emergencies. This multifaceted role demands excellent communication, multitasking, organizational skills, and a warm and empathetic demeanor. Working independently and as part of a team, the On-Call Concierge at Hope Lodge directly contributes to the American Cancer Society’s commitment to providing comfort and support to those affected by cancer, embodying the organization’s compassionate spirit and dedication to service.