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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $27.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Learning programs
Talent development opportunities
Corporate social responsibility activities
Diversity and inclusion initiatives
competitive hourly wage
Job Description
Accor is a global leader in the hospitality industry, recognized for its diverse range of luxury hotels and commitment to providing exceptional guest experiences. The company embraces a culture of inclusivity, allowing employees to bring their authentic selves to work and find roles that resonate with their unique personalities. Accor supports continuous learning and development through specialized programs and Academies designed to nurture talent and foster career growth both within local properties and across international locations. Beyond professional development, Accor places a strong emphasis on corporate social responsibility, diversity, inclusion, and sustainable practices, making it more than just a workplace... Show More
Job Requirements
- Ability to work varied schedules including evenings, nights, and weekends
- Must be legally authorized to work in the United States
- Detailed and intimate knowledge of Sonoma, Napa, and surrounding areas
- Ability to communicate clearly and directly with guests
- Ability to multi-task in a high-profile, high-traffic environment
- Ability to effectively deal with customers and staff with patience, tact, and diplomacy
- Organized and extremely detail oriented
- Team player with great communication skills
Job Qualifications
- Ability to diplomatically work with front line colleagues and upper management
- Able to create, implement and enforce operation systems
- Ability to anticipate and correct issues before they occur
- Must be willing and able to work a varied schedule
- Ability to read, comprehend and write simple instructions, emails, and short correspondences
- Ability to use logic to solve problems and interpret abstract variables
- Wine knowledge highly preferred
Job Duties
- Regulate and maintain positive relationships with quality vendors
- Share information with guests and colleagues about local events and services
- Organize and maintain lobby wine tasting calendar fairly
- Ensure team communication is maintained
- Research new vendors, restaurants and services
- Provide engaging service with personalized recommendations
- Answer guest inquiries professionally via telephone
- Coordinate special guest arrangements courteously
- Maintain knowledge of local businesses, transportation, venues, and events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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