Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $27.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Learning programs
Talent development opportunities
Corporate social responsibility activities
Diversity and inclusion initiatives
competitive hourly wage
Job Description
Accor is a global leader in the hospitality industry, recognized for its diverse range of luxury hotels and commitment to providing exceptional guest experiences. The company embraces a culture of inclusivity, allowing employees to bring their authentic selves to work and find roles that resonate with their unique personalities. Accor supports continuous learning and development through specialized programs and Academies designed to nurture talent and foster career growth both within local properties and across international locations. Beyond professional development, Accor places a strong emphasis on corporate social responsibility, diversity, inclusion, and sustainable practices, making it more than just a workplace but a community dedicated to making a positive difference in the world.
The Concierge role at Accor, specifically at the Fairmont Sonoma Mission Inn & Spa, is a prestigious position epitomizing luxury hospitality. This elegant Spanish mission-style inn is nestled in the heart of California's renowned Wine Country, offering guests an exceptional and immersive experience. As the ultimate ambassador of the hotel, the Concierge's primary duty is to ensure every guest's stay is personalized and memorable by anticipating and fulfilling all requests with sincerity and professionalism. This role involves cultivating strong relationships with local vendors and partners, managing the lobby wine tasting calendar, and continually exploring new businesses and services to enhance the guest experience.
The Concierge must possess comprehensive knowledge of the local area, including dining, entertainment, cultural venues, activities, and practical services like transportation and shopping. They act as a pivotal communication link within the hotel team, sharing important updates on local events and conditions to ensure all staff can provide consistent and informed service. Handling guest inquiries over the phone and coordinating special arrangements, the Concierge applies tact, diplomacy, and problem-solving skills in a fast-paced, high-profile environment. With an hourly rate of $27.00, this role offers not only competitive compensation but also a vibrant work atmosphere where teamwork, initiative, and attention to detail are highly valued.
Fairmont Sonoma Mission Inn & Spa’s dedication to fostering a welcoming and inclusive work environment underscores its commitment to diversity and equal opportunity. Employees joining this team help shape the future of hospitality by delivering world-class service that aligns with Accor’s philosophy of care and innovation. The Concierge position presents an exciting opportunity for individuals passionate about luxury service and local culture, eager to contribute to a dynamic team while advancing their careers within a respected global hospitality leader. Candidates must be legally authorized to work in the United States to be considered for this rewarding role.
The Concierge role at Accor, specifically at the Fairmont Sonoma Mission Inn & Spa, is a prestigious position epitomizing luxury hospitality. This elegant Spanish mission-style inn is nestled in the heart of California's renowned Wine Country, offering guests an exceptional and immersive experience. As the ultimate ambassador of the hotel, the Concierge's primary duty is to ensure every guest's stay is personalized and memorable by anticipating and fulfilling all requests with sincerity and professionalism. This role involves cultivating strong relationships with local vendors and partners, managing the lobby wine tasting calendar, and continually exploring new businesses and services to enhance the guest experience.
The Concierge must possess comprehensive knowledge of the local area, including dining, entertainment, cultural venues, activities, and practical services like transportation and shopping. They act as a pivotal communication link within the hotel team, sharing important updates on local events and conditions to ensure all staff can provide consistent and informed service. Handling guest inquiries over the phone and coordinating special arrangements, the Concierge applies tact, diplomacy, and problem-solving skills in a fast-paced, high-profile environment. With an hourly rate of $27.00, this role offers not only competitive compensation but also a vibrant work atmosphere where teamwork, initiative, and attention to detail are highly valued.
Fairmont Sonoma Mission Inn & Spa’s dedication to fostering a welcoming and inclusive work environment underscores its commitment to diversity and equal opportunity. Employees joining this team help shape the future of hospitality by delivering world-class service that aligns with Accor’s philosophy of care and innovation. The Concierge position presents an exciting opportunity for individuals passionate about luxury service and local culture, eager to contribute to a dynamic team while advancing their careers within a respected global hospitality leader. Candidates must be legally authorized to work in the United States to be considered for this rewarding role.
Job Requirements
- Ability to work varied schedules including evenings, nights, and weekends
- Must be legally authorized to work in the United States
- Detailed and intimate knowledge of Sonoma, Napa, and surrounding areas
- Ability to communicate clearly and directly with guests
- Ability to multi-task in a high-profile, high-traffic environment
- Ability to effectively deal with customers and staff with patience, tact, and diplomacy
- Organized and extremely detail oriented
- Team player with great communication skills
Job Qualifications
- Ability to diplomatically work with front line colleagues and upper management
- Able to create, implement and enforce operation systems
- Ability to anticipate and correct issues before they occur
- Must be willing and able to work a varied schedule
- Ability to read, comprehend and write simple instructions, emails, and short correspondences
- Ability to use logic to solve problems and interpret abstract variables
- Wine knowledge highly preferred
Job Duties
- Regulate and maintain positive relationships with quality vendors
- Share information with guests and colleagues about local events and services
- Organize and maintain lobby wine tasting calendar fairly
- Ensure team communication is maintained
- Research new vendors, restaurants and services
- Provide engaging service with personalized recommendations
- Answer guest inquiries professionally via telephone
- Coordinate special guest arrangements courteously
- Maintain knowledge of local businesses, transportation, venues, and events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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