Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $16.90 - $17.50
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
vacation
personal day
sick pay
Holidays
Complimentary Meals
Bonus opportunities
Company paid life insurance
Team member discount program
401(k) savings plan
recognition programs
Student Loan Refinancing
Pet insurance
Employee assistance program
Emergency Financial Assistance

Job Description

Oakmont of Chino Hills is a premier senior living community located on a beautifully landscaped campus, offering exceptional quality, comfort, and care with five-star services and amenities. Managed by Oakmont Management Group, this vibrant community is dedicated to providing an enriching and rewarding lifestyle for its residents, supporting their independence with individualized comprehensive care. Oakmont of Chino Hills and its sister communities across California, Hawaii, and Nevada stand out for their commitment to authentic relationships, teamwork, compassion, commitment, and resilience, which are core values cultivated across all locations. The company's focus is on fostering a winning culture that not only supports residents but also engages families and team members, ensuring meaningful lifestyles and positive connections throughout the community.

The position of Concierge at Oakmont of Chino Hills plays a vital role in the daily operations and overall resident experience. This role is designed to welcome visitors with warmth and professionalism, handling a variety of administrative and customer service responsibilities including greeting guests, managing multi-line phone systems, assisting with resident requests, and coordinating tours of the property. The Concierge serves as the friendly first point of contact, providing exceptional customer service that enhances the community's reputation for excellence. Working in this role requires a flexible approach as the hours vary with no set schedule, reflecting the dynamic environment of the senior living community. Compensation for the position ranges from $16.90 to $17.50 per hour, based on experience.

In addition to supporting residents and guests, the Concierge is responsible for maintaining operational safety and security standards across the facility. This includes monitoring emergency alert systems to ensure swift responses, managing mail services, and supporting business center activities. The position also requires collaboration with other departments, fostering teamwork and cooperation that align with the company’s core values. Oakmont Management Group offers robust career growth opportunities across its multiple community locations and provides a comprehensive benefits package designed to support the well-being of its team members. Benefits include medical, dental, and vision coverage, paid time off, bonus opportunities, company-paid life insurance, and more, emphasizing the company’s commitment to employee satisfaction and long-term career development.

This role is ideal for individuals passionate about delivering top-tier customer service in a community-oriented environment. Experience in hospitality or senior living settings is preferred, and candidates must meet health and safety standards, including passing background checks and health screenings. The Concierge role at Oakmont of Chino Hills represents an opportunity to join a respected leader in senior living, contribute to a compassionate culture, and support the lives of seniors with dignity and respect. Those seeking a meaningful career with flexibility, competitive pay, and an extensive benefits package will find this opportunity well-aligned with their goals.

Job Requirements

  • must be at least 18 years of age
  • high school diploma or equivalent
  • two (2) years of experience in a hospitality setting or prior senior living community preferred
  • excellent customer service skills required
  • proficient in MS Office programs
  • ability to communicate effectively with a diverse group of individuals
  • pass a criminal background check
  • pass required health screening tests
  • comply with health and safety vaccination and screening protocols as mandated by Oakmont Management Group

Job Qualifications

  • must be at least 18 years of age
  • high school diploma or equivalent
  • prefer two (2) years of experience in a hospitality setting or prior senior living community
  • excellent customer service skills
  • able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
  • possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
  • must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
  • for the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines

Job Duties

  • provide all residents, guests, and visitors with exceptional customer service
  • answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner
  • monitor the Emergency Alert System and immediately respond to every call
  • effectively manage business center and process incoming and outgoing mail
  • maintain a safe and secure environment for all staff, residents, and guests, following established safety standards
  • encourage teamwork through cooperative interactions with co-workers and other departments

Job Criteria

Experience

Mid Level (3-7 years)


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