On-Call Concierge

Rose Senior Living Farmington Hills is a distinguished senior living community dedicated to enriching the lives of senior residents by providing exceptional care and hospitality services. As part of the Edward Rose & Sons family, Rose Senior Living Farmington Hills emphasizes a culture that honors the wisdom and life stories of its senior residents, making it a truly special place to work and serve. The company is committed to investing in the future of senior living, and this ethos extends to its employees, ensuring they are supported, valued, and given ample opportunities for growth. By joining this esteemed community, employees are not merely taking a job but becoming part of an extraordinary life experience focused on compassion, respect, and meaningful engagement with seniors.

We are currently seeking a hospitality-driven On-Call Concierge to join our team. This role is a vital part of the resident and guest experience as it often serves as the first point of contact for residents, visitors, prospective employees, vendors, and service providers. The On-Call Concierge embodies warmth, professionalism, and a genuine commitment to exceptional service, ensuring every interaction is delivered with courtesy and skill. While this position does not have a fixed weekly schedule, team members are scheduled as needed to support the community, assisting with coverage during planned time off, vacations, call-offs, busy periods, and special events. Although weekly hours are not guaranteed, dependable, flexible, and high-performing individuals are frequently offered additional shifts and considered for part-time or full-time roles as they become available.

The available On-Call shifts include Monday through Friday from 8:00 am to 2:15 pm and 2:00 pm to 8:00 pm, with weekend coverage following the same schedule, and flexibility based on community needs. The responsibilities involve greeting visitors and residents warmly and professionally, managing all telephone communications, promptly entering maintenance work orders, handling packages and deliveries, assisting with clerical tasks across departments as needed, and resolving resident or visitor concerns with empathy and professionalism. The role requires consistent visibility at the front desk for effective community coverage, with coordination for brief absences to maintain seamless service.

This position offers a pay range of $16 to $19 an hour depending on experience, along with numerous competitive benefits. Employees enjoy a 20% discount on Edward Rose & Sons Apartments, daily pay options through Work Today, Get Paid Today, complimentary meals during shifts, and paid time off starting day one. Health benefits include affordable medical, vision, dental, and supplemental insurance with coverage beginning the first month after hire. Flexible financial benefits such as Health Savings Account (HSA) and Flexible Spending Account (FSA) options are available, complemented by an Employee Assistance Program, a 401K savings plan with employer matching, and employee discounts on home furnishings, car rentals, media, and activities. Unlimited referral bonuses are also part of the employment package.

At Rose Senior Living Farmington Hills, hospitality is more than a service—it is a promise. The team approaches every interaction with warmth, respect, accountability, and attention to detail, striving to create a welcoming and professional environment that values diversity and individual needs. If you have a passion for senior care and hospitality, this is an outstanding opportunity to make a meaningful difference while growing your career in a supportive and enriching community environment.