On Call Banquet Server

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $12.00

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Health Insurance

Retirement Plan

Paid Time Off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Training and development opportunities

Job Description

Pyramid Global Hospitality is a leading company in the hospitality industry renowned for putting people first. Embracing a People First culture, Pyramid Global Hospitality is dedicated to fostering a supportive and inclusive work environment that promotes diversity, employee growth, development, and wellbeing. The company operates over 230 properties worldwide, providing ample opportunities for hospitality professionals to develop their careers in a collaborative setting. Pyramid prioritizes meaningful relationships among employees and offers extensive benefits, including comprehensive health insurance, retirement plans, paid time off, wellness programs, local discounts, and employee rates on hotel stays. The organization is committed to continuous employee training and development to equip team members with essential skills and knowledge to succeed and advance in their careers. This proactive approach has created a thriving workplace where employees feel valued and motivated to deliver exceptional guest experiences.

One of Pyramid Global Hospitality's notable properties is The Phelps hotel, located in the historic Phelps Building in the heart of Cincinnati. This boutique hotel, recognized as the number one hotel in Cincinnati, features 134 guest rooms and 5,039 square feet of event space. Its distinctive rooftop restaurant and terrace offer guests a unique extended-stay experience. The hotel owes its esteemed reputation not only to its exquisite accommodations but to its talented and dedicated team members who uphold the highest standards of service. Joining The Phelps means becoming part of a team that values excellence and supports professional growth.

The current opportunity is for a Banquet Server at The Phelps, a role vital to the success of banquet functions and overall guest satisfaction. The Banquet Server plays a key part in preparing banquet rooms, serving meals and beverages, maintaining cleanliness, and handling setup and breakdown for events. This position requires a dynamic individual who thrives in a fast-paced, team-focused environment and is passionate about delivering superior service. This job offers a salary of $12.00 per hour and is ideal for someone with a background in food service, especially in upscale venues. Candidates with 2-4 years of experience in banquet service and knowledge of wine, beer, spirits, and cocktails will find this role particularly rewarding. Pyramid Global Hospitality values excellent communication skills and professionalism, and encourages those who are committed to enhancing guest experiences to apply. This role presents an excellent opportunity for career growth, learning, and working at a world-class hospitality property in a welcoming and inclusive atmosphere.

Job Requirements

High school diploma or equivalent
2-4 years of food service experience
experience in banquet service preferred
knowledge of wine, beer, cocktails, and spirits
ability to work in a fast-paced environment
excellent communication skills
ability to handle special guest requests and dietary needs
commitment to safety and professionalism
availability to work flexible hours including evenings and weekends

Job Qualifications

High school diploma or equivalent
2-4 years of food service experience preferably in banquet or event settings
experience working in a 4-star or 5-star venue with synchronized service
knowledge of wine, beer, cocktails, and spirits
strong communication and interpersonal skills
ability to work effectively under pressure in a fast-paced environment
passion for creating exceptional guest experiences
ability to work collaboratively with team members
excellent attention to detail and organizational skills

Job Duties

Set up banquet rooms including draping tables, setting silverware, folding napkins, preparing drinks, and placing table centerpieces
serve food and beverages to guests during banquet functions
clear tables and bus banquet rooms after events
break down banquet rooms including putting away linens, vacuuming, and removing centerpieces
prepare and set up AM or PM break stations with coffee, tea, snacks, and beverages
assist with event room setup according to meal period and table needs
perform food and beverage preparation duties such as preparing condiments, brewing coffee, and stocking workstations
provide excellent guest service including greeting guests warmly, addressing special requests and dietary needs, explaining menu items, and ensuring guest satisfaction
maintain cleanliness and organization in back hall and storerooms
monitor safety issues and report any hazards immediately
collaborate professionally with other staff and departments to ensure smooth event operations
provide assistance to other event and restaurant staff as needed