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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $17.45
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Learning and development
MOstay complimentary hotel stays
health benefits
Wellness programmes
competitive salary
Meals on duty
uniform laundering
Discounted parking
Job Description
Mandarin Oriental, Boston is an esteemed member of the globally recognized Mandarin Oriental Hotel Group, known for its luxurious hotels, resorts, and residences situated in prime locations worldwide. The hotel embodies the essence of refined luxury, inspired by Asian heritage but blended seamlessly with classic Bostonian residential elegance. Located in the heart of Back Bay, overlooking Boylston Street, this luxury property boasts 148 spacious guest rooms and suites that set new standards for comfort and sophistication. Guests are treated to world-class amenities, including a renowned spa offering unique and acclaimed Oriental therapies that provide a sanctuary of tranquility in the... Show More
Job Requirements
- Minimum of two years experience in a similar position in a luxury hotel property
- Proficient in reading, writing, and speaking English
- Willing to work a flexible on-call schedule including weekends and holidays
- Ability to walk and stand for the majority of the shift
- Able to regularly lift, push, and pull up to 40 pounds
- Comfortable working in a fast-paced dynamic environment
Job Qualifications
- Minimum of two years experience in a similar position in a luxury hotel property
- Proficiency in reading, writing, and oral English
- Ability to work in a fast-paced and dynamic operation
- Strong communication and teamwork skills
- Knowledge of banquet service standards and etiquette
- Ability to maintain professionalism under pressure
Job Duties
- Provide excellent service at all times to guests
- Set up tables as per brand standard
- Professionally deliver correct orders to guest tables
- Efficiently clear tables between courses throughout the event
- Anticipate guest needs and respond to all requests with urgency
- Communicate with the kitchen for any guests’ special requests and dietary requirements
- Prepare the pantry and assigned side station with sufficient Mise en Place
- Maintain back of the house areas ensuring they are neat, tidy, clean and safe
- Continuously monitor assigned section for maximum guest satisfaction
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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