On-Call Banquet Server (190268)

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $10.44 - $11.32

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career Development

Employee wellness programs

Job Description

InterContinental Hotels & Resorts, a prestigious and globally recognized luxury hotel brand, has been a pioneer in international travel since the 1940s. With a rich heritage steeped in cultural wisdom and impeccable service standards, the brand is synonymous with providing inspiring and memorable experiences to guests seeking a richer perspective on the world. As one of the top names in hospitality, InterContinental Hotels & Resorts operates a vast portfolio of luxury properties worldwide, offering a workplace environment that embraces diversity, promotes career growth, and values innovation and excellence in service.\n\nThe role available at InterContinental Hotels & Resorts is a Banquet Server position, vital in delivering exceptional dining experiences at the hotel’s banquet functions. This position involves setting up banquet rooms in adherence to hotel standards, ensuring that tables are properly dressed with clean linen, silverware, and glassware suited to the specific menu being served. The Banquet Server will perform service duties at events while strictly following the instructions provided by the Banquet Manager and Captains to uphold the hotel's renowned service quality. The responsibilities also include professionally cleaning up after events by carefully handling and returning glassware, china, tableware, and linens, demonstrating attention to detail and care for hotel property. Additional duties include managing side jobs like restocking condiment holders and ensuring all mis-en-place and linens are well maintained. This dynamic role requires strong communication skills to report any incidents, unusual guest requests, or accidents promptly to supervisors, facilitating timely responses and guest satisfaction. The successful candidate will be knowledgeable about hotel services, demonstrate professionalism and teamwork, and comply with all health and safety regulations to maintain a secure and positive work environment.\n\nThis position is hourly, with a salary range of $10.44 to $11.32 per hour. Pay within this range is determined by various factors including education, qualifications, skills, experience, geographic location, and performance. InterContinental Hotels & Resorts encourages candidates who may not meet every requirement but believe they are a good fit to apply and start their journey with this renowned luxury brand. The company is committed to equal opportunity employment and offers a supportive environment for employees. This Banquet Server role is ideal for individuals passionate about hospitality, customer service, and working in a vibrant, culturally diverse luxury hotel setting.

Job Requirements

Minimum one to two years as restaurant server, preferably fine dining
Ability to lift and balance heavy trays of food
Service-oriented attitude
Friendly demeanor
Ability to speak English
Must be able to maintain confidentiality of all employees, guests and hotel information
Ability to multi-task
Ability to work well under pressure
Excellent communication skills
Ability to think clearly and make concise decisions
Capability to use proper phone etiquette
Ability to prioritize, organize and follow-up
Must maintain a highly positive and friendly image
Conscious of culture differences

Job Qualifications

Ability to multi-task
Ability to be a team player
Ability to maintain confidentiality of all employees, guests and hotel information
Capability to answer all phone calls using the proper phone etiquette of Hotel InterContinental Standards
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow-up
Ability to work well under pressure
Ability to focus attention on details
Must be able to maintain a highly positive and friendly image that will reflect well on hotel's overall appearance
Excellent organizational and communication skills
Must be conscious of culture differences
Minimum one to two years as restaurant server, preferably fine dining
Ability to lift and balance heavy trays of food
Service-oriented
Friendly
Speak English

Job Duties

Reports to work on time - properly attired and groomed
Performs set up using clean linen, silverware and glassware appropriate to the menu being served and in accordance with hotel standards
Performs service correctly, adhering to the service rules of the hotel in accordance with instructions given by the Banquet Manager and Captains
Performs clean up in a professional manner. Carefully separates glassware, china and tableware from the table and properly transports these items to the kitchen, as well as returning soiled linen and skirting to the laundry
Performs assigned side jobs daily, including filling of salt and pepper shakers, sugar bowls and stocking of mis-en-place and proper linens and skirting
Reports all incidents, accidents or unusual customer requests to the Captain or Banquet Manager in order to provide an immediate response to such requests
Knowledgeable of hotel services and departments in order to interact with guests
Performs all job related tasks with the utmost concern for equipment and safety for herself/himself and fellow workers
Maintains a cooperative, professional style with supervisors and fellow workers
Complies with workplace health and safety requirements including any department specific training regarding equipment and procedures
Performs other duties, tasks and special projects as assigned