Old Forester Distillery Guest Services Team Member I

Brown-Forman Corporation is a renowned premium spirits company, known for its commitment to quality, innovation, and heritage. As a global leader in the beverage alcohol industry, Brown-Forman takes pride in its iconic brands and a strong culture that values integrity, teamwork, and continuous development. With a focus on sustainable and profitable growth, the company emphasizes recognizing bold ideas, ethical decisions, and impactful results that contribute to its long-term success. The company fosters an engaging and inclusive workplace where employees are empowered to grow both personally and professionally while contributing to the legacy of their legendary brands.

The role of Guest Services Team Member I at the Old Forester Distillery exemplifies the unique opportunity to be part of a storied tradition of craftsmanship and hospitality. This position is tailored for individuals passionate about creating memorable experiences and sharing the rich history behind one of the world’s most respected whiskey brands. As a Guest Services Team Member, you will be responsible for delivering exceptional care and service to visitors through immersive tours, tastings, and direct guest interactions. Your daily responsibilities will span conducting 75-minute tours including educational tastings, managing front desk operations such as answering phones and booking tours, assisting in the retail shop and George’s Bar, and setting up the tasting rooms according to company guidelines.

This role demands a blend of hospitality expertise, excellent communication skills, and a comprehensive understanding of the distillation process and product knowledge. You will engage various guest groups, answering questions related to the fermentation, distillation, cooperage, maturation, and bottling stages, as well as detailed inquiries about Old Forester’s distinct expressions. Efficiency in guest service coordination, inventory management, and payment processing are also fundamental components. The ideal candidate will embrace a flexible schedule and thrive in a dynamic, fast-paced environment while maintaining a welcoming demeanor that fosters a seamless guest experience.

Brown-Forman’s culture places learning at the heart of growth, with award-winning, customized development programs designed to empower employees to take charge of their careers. This culture of continuous improvement ensures that team members receive the training and support needed to excel, develop new skills, and advance within the company. Total rewards at Brown-Forman include a competitive base salary, holiday bonuses, and performance incentives that reflect the value the company places on its people’s contributions.

Joining Brown-Forman means being part of a business that honors diversity, inclusion, and equal opportunity at every level. The company upholds a policy of nondiscrimination in employment, emphasizing equality regardless of race, color, religion, national or ethnic origin, veteran status, age, gender identity or expression, sexual orientation, disability, or any other protected status. Employees are encouraged to bring their best selves to work, ensuring an environment where collaboration and innovation thrive. If you have a passion for hospitality, a commitment to excellence, and a desire to be part of an iconic brand’s story, this career opportunity at Brown-Forman’s Old Forester Distillery awaits you.