Job Overview
Compensation
Salary
Range $64,506.00 - $83,858.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
bonus potential
Job Description
Encore is a leading event technology company that specializes in providing high-quality production services for a wide range of events worldwide. With a commitment to innovation and customer satisfaction, Encore offers cutting-edge audio-visual solutions, technical expertise, and dedicated event support to corporate clients, entertainment productions, and large-scale conferences. The company prides itself on delivering exceptional event experiences through a blend of creativity, operational excellence, and a deep understanding of client needs.
The Offsite Events Manager at Encore plays a critical role in ensuring the successful planning and execution of events that take place at venues where Encore is not the contracted onsite Event Technology provider. This position requires close collaboration with the sales and operations teams to create, communicate, and implement detailed event production plans while adhering to Encore's high technical standards and production processes. Reporting directly to the Director of Offsite Events, the manager oversees all aspects of event execution from initial client engagement to onsite delivery.
In this role, the Offsite Events Manager is responsible for preparing production and labor schedules, coordinating sub-rentals, managing project scopes, and clearly assigning responsibilities to lead crew members, vendors, and venues. They act as a key liaison between clients and the internal teams, maintaining organized show files, handling client inquiries, and ensuring client satisfaction throughout the event lifecycle. The manager also reviews sales documentation to verify equipment and technical position accuracy in meeting client requirements.
When it comes to event execution, the Offsite Events Manager communicates the event execution plan and any onsite changes, coordinating the event team to maintain optimal talent-to-task alignment. They provide leadership on the ground, ensuring that equipment and services are delivered punctually, in perfect condition, and according to client specifications. Mentorship of Encore team members is also a priority, fostering skill development and enhancing local market expertise.
Aside from hands-on event management, the manager supports administrative functions, including reviewing post-event timesheets, processing invoices, and analyzing production metrics. They assist the Director by identifying staff training needs and keep detailed venue files updated with essential logistical information such as dock requirements and power limits.
The role also involves providing support at in-market venues during quieter periods and assisting production and project management teams as requested. Additionally, the manager is tasked with people management responsibilities: recruiting, training, and developing a talented team while promoting a collaborative environment centered on service excellence, customer satisfaction, revenue growth, and operational efficiency.
The Offsite Events Manager position offers competitive compensation ranging from $64,506 to $83,858 annually, based on qualifications, experience, and location. The role requires flexibility, as working hours may include irregular schedules, evenings, weekends, holidays, and on-call shifts, often across various venues including hotels, warehouses, and offices. Encore upholds strict appearance guidelines and is dedicated to fostering an inclusive culture respecting diverse strengths and backgrounds.
With extensive experience in event technology and logistics, strong communication skills, and a dedication to client service, the Offsite Events Manager is essential to Encore's mission of delivering world-class event experiences. This is an exciting opportunity for professionals seeking to advance their careers in a dynamic industry that combines technical expertise, operational leadership, and customer engagement.
The Offsite Events Manager at Encore plays a critical role in ensuring the successful planning and execution of events that take place at venues where Encore is not the contracted onsite Event Technology provider. This position requires close collaboration with the sales and operations teams to create, communicate, and implement detailed event production plans while adhering to Encore's high technical standards and production processes. Reporting directly to the Director of Offsite Events, the manager oversees all aspects of event execution from initial client engagement to onsite delivery.
In this role, the Offsite Events Manager is responsible for preparing production and labor schedules, coordinating sub-rentals, managing project scopes, and clearly assigning responsibilities to lead crew members, vendors, and venues. They act as a key liaison between clients and the internal teams, maintaining organized show files, handling client inquiries, and ensuring client satisfaction throughout the event lifecycle. The manager also reviews sales documentation to verify equipment and technical position accuracy in meeting client requirements.
When it comes to event execution, the Offsite Events Manager communicates the event execution plan and any onsite changes, coordinating the event team to maintain optimal talent-to-task alignment. They provide leadership on the ground, ensuring that equipment and services are delivered punctually, in perfect condition, and according to client specifications. Mentorship of Encore team members is also a priority, fostering skill development and enhancing local market expertise.
Aside from hands-on event management, the manager supports administrative functions, including reviewing post-event timesheets, processing invoices, and analyzing production metrics. They assist the Director by identifying staff training needs and keep detailed venue files updated with essential logistical information such as dock requirements and power limits.
The role also involves providing support at in-market venues during quieter periods and assisting production and project management teams as requested. Additionally, the manager is tasked with people management responsibilities: recruiting, training, and developing a talented team while promoting a collaborative environment centered on service excellence, customer satisfaction, revenue growth, and operational efficiency.
The Offsite Events Manager position offers competitive compensation ranging from $64,506 to $83,858 annually, based on qualifications, experience, and location. The role requires flexibility, as working hours may include irregular schedules, evenings, weekends, holidays, and on-call shifts, often across various venues including hotels, warehouses, and offices. Encore upholds strict appearance guidelines and is dedicated to fostering an inclusive culture respecting diverse strengths and backgrounds.
With extensive experience in event technology and logistics, strong communication skills, and a dedication to client service, the Offsite Events Manager is essential to Encore's mission of delivering world-class event experiences. This is an exciting opportunity for professionals seeking to advance their careers in a dynamic industry that combines technical expertise, operational leadership, and customer engagement.
Job Requirements
- High school diploma required
- bachelor’s degree preferred
- 5 or more years of experience in event technology or broadcast industry
- 2 or more years of administrative and customer service experience preferred
- strong written and oral communication skills
- strong technical background
- strong client relationship skills
- operational logistics experience
- ability to work well under pressure
- MS Office proficiency
- ability to read technical diagrams preferred
Job Qualifications
- High school diploma required, bachelor’s degree preferred
- 5+ years tech experience in the event technology or broadcast industry
- 2+ years of administrative and customer service experience preferred
- strong written and oral communication skills
- strong technical background
- strong client relationship skills
- operational logistics experience
- ability to work well under pressure
- MS office experience
- ability to read technical diagrams preferred
Job Duties
- Prepare and communicate production and labor schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to lead crewmembers, vendors and venue
- Maintain focus on client needs by attending client meetings, creating and maintaining organized show files, and responding to client concerns, questions, and problems
- Review sales documents to confirm that the equipment and technical positions meet client’s needs
- Communicate event execution plan and on-site changes including billing, production schedules and client requests
- Coordinate onsite event execution team to ensure appropriate talent-to-task assignments are maintained
- Lead onsite execution where applicable
- review necessary information with crew leads to ensure a successful and profitable event
- Ensure all equipment and services are delivered on time, in good working condition and as specified by clients
- Mentor Encore team members on event execution and best practices to help improve the local knowledge base and experience in the market
- Assist director, offsite events with completion and analysis of production EPT for events as necessary
- Complete Encore post-event process, including review and approval of timesheets, timely processing of invoices and post-show reporting
- Work with director, offsite events to identify training opportunities for market- and regional workforce
- Maintain and routinely update detailed files on venues with dock requirements, elevator sizes, power limits, contacts, load-in rules, onsite AV team
- Provide event planning and execution support at in-market venues where applicable during slower offsite events periods
- Provide planning, logistical and event execution support to in-market PMO/production where requested
- Hire, train, and develop a team of professionals supporting various divisions across the company
- prioritize, lead, and assign work based on team member strengths and roles
- Manage all aspects of team member training, career development, and performance management
- Implement and cultivate a team environment that focuses on service levels, customer satisfaction, revenue generation, and productivity
- Ensure team members are equipped with required tools, processes, and procedures to create an effective and efficient organization
- Establish strong working relationships with team members within the support center and other departments to support team goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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