Office Support Specialist II, On Call #83

LifeWorks NW is a dedicated organization committed to enhancing the health and wellbeing of individuals and families throughout their lives. As a prominent provider of mental health, addiction, and prevention services in the community, LifeWorks NW focuses on delivering high-quality, culturally responsive care that fosters meaningful and lasting improvements. Guided by core values such as recovery and resilience, strong relationships, and measurable results, LifeWorks NW collaborates closely with clients and community partners to reduce stigma and open pathways toward stability and hope. The organization’s mission reflects a genuine commitment to promoting a healthy community, not just by providing services, but by actively engaging with the population it serves to create transformative change.

The On Call Office Support Specialist II role at LifeWorks NW plays a crucial part in supporting the organization's commitment to quality care and client services. This position, based at the Hillsboro Walnut site, operates in a fast-paced clinical front office environment, providing essential administrative support to clinical staff working with mental health and addiction clients of all ages. The specialists in this role handle a variety of responsibilities ranging from reception and client interaction to administrative tasks such as insurance verifications and appointment scheduling. This position requires a blend of interpersonal skills, technical competence, and the ability to manage complex administrative functions with efficiency. The office environment varies, including outpatient clinics and residential sites, requiring flexibility and adaptability from the person in this role.

Compensation for the On Call Office Support Specialist II ranges from $23.62 to $30.57 per hour, with an additional $2.00 per hour differential for bilingual Spanish proficiency, reflecting the organization's value for linguistic diversity and cultural responsiveness. The salary placement considers experience and qualifications, with final offers aligning with internal compensation processes consistent with Oregon Pay Equity laws.

This role is critical in creating a welcoming and organized experience for clients and staff alike. Responsibilities include but are not limited to frontline reception duties such as answering multi-line phone systems, greeting visitors, managing inquiries, and facilitating client flow through various administrative processes. The specialist also performs vital administrative tasks including maintaining proprietary software records, managing paperwork, verifying insurance, balancing payment agreements, and processing payments. Additionally, they provide support through data entry, scheduling appointments, managing office supplies and courier logistics, and sometimes act as a backup to other administrative positions.

Candidates for this position should be prepared to work in a culturally diverse environment, demonstrating effective communication skills and a cooperative working style. Experience in mental health settings is highly preferred, underscoring the specialized nature of LifeWorks NW’s services providers. Flexibility regarding work hours, including some evenings and weekends, may be required. Overall, this role offers a meaningful opportunity to contribute to the ongoing efforts of LifeWorks NW in fostering health, recovery, and resilience within the community, making a tangible difference beyond the traditional office setting.