Office Specialist 2 297-04-26

NorthWest Senior & Disability Services is a dedicated organization committed to serving the aging and disabled populations of the Salem, Oregon area. As a well-established social service agency, it focuses on providing comprehensive support and resources that improve the quality of life for its clients while maintaining the highest standards of customer service and professionalism. The organization prides itself on its strong mission and values, fostering a work environment that values employee growth, collaboration, and commitment to community welfare. NorthWest Senior & Disability Services offers a balanced first-shift schedule from Monday to Friday, ensuring employees can maintain a healthy work-life balance while contributing to meaningful social outcomes.

Within this organization, the role of Office Specialist 2 is critical in ensuring efficient office operations and comprehensive customer service delivery. This position involves a blend of general and financial clerical responsibilities, reception duties, and service provider payment facilitation. The Office Specialist 2 acts as the frontline representative of the agency, greeting the public and managing high-volume phone traffic, while supporting administrative functions that keep the agency running smoothly. Situated in Salem, OR, with a salary range between $3,468 and $4,647 per month along with excellent benefits, this role is ideal for candidates who excel in multitasking, communication, and possess a thorough understanding of office technologies and procedures.

The core responsibilities of the Office Specialist 2 include assembling, processing, and reviewing application materials for various agency programs, managing Electronic Benefit Transfer (EBT) cards, and conducting meticulous financial transactions such as receipts and deposits. Additionally, this role supports providers by verifying authorizations, processing payments through electronic systems, and troubleshooting issues related to the Oregon Provider Time Capture system. Reception duties encompass welcoming visitors, directing inquiries, scheduling appointments, and maintaining accurate logs and records. The position also requires maintaining office supplies, ensuring a clean and organized workspace, and providing consistent, high-level customer service that reflects the agency's mission.

Candidates for this role must demonstrate strong interpersonal skills, the ability to operate multiple computer systems and office equipment, and adhere strictly to confidentiality rules and regulatory standards. The position requires excellent organizational skills to maintain compliance with federal and state guidelines, as well as the ability to communicate effectively within a culturally diverse environment. The employer-sponsored benefits package includes comprehensive medical and dental insurance with premiums fully paid for employees and largely subsidized for dependents, generous paid time off, retirement plans through the Oregon Public Employees Retirement System, and various voluntary insurance options.

In summary, the Office Specialist 2 at NorthWest Senior & Disability Services represents a vital position that combines administrative skill, customer service excellence, and a commitment to the agency's vision. This role is well suited for individuals passionate about supporting vulnerable communities through effective administrative support and who thrive in a dynamic, mission-driven workplace.