Office Manager

Classic Collision, established in 1983 in Atlanta, Georgia, is a reputable and rapidly growing collision repair company committed to providing quality service with integrity and honesty. Over the decades, Classic Collision has built a trusted reputation by prioritizing safety, quality, and customer satisfaction in every vehicle repair and every interaction with customers. The company prides itself on creating a supportive team culture where continuous training and career advancement are highly valued. Employees at Classic Collision enjoy competitive pay, comprehensive benefits including medical, dental, and vision insurance, paid weekly wages, a company match 401K, paid time off including six paid holidays, and a rewarding work environment. This positive work atmosphere reflects Classic Collision's dedicated approach to employee well-being and customer service excellence.

The role of Office Manager at Classic Collision is a vital position within the Collision Center, responsible for coordinating and overseeing all administrative duties to ensure the smooth and efficient operation of the office. As an Office Manager, you will work closely with the General Manager to foster a team environment that drives high-performance results. Your main duties will include providing essential administrative support, managing and motivating receptionists and customer service representatives, and ensuring compliance with Standard Operating Procedures related to repair orders. You'll also have responsibility for key financial tasks including balancing accounts receivables and payables, managing payroll, and ensuring accurate record keeping of HR-related documentation for all employees.

In addition to administrative and financial oversight, the Office Manager serves as a crucial communication link between parts vendors, parts coordinators, and customers. Exceptional customer service skills are required, as you will be tasked with preparing final customer paperwork, maintaining communication regarding vehicle status, and supporting the General Manager with validation and reconciliation of Direct Repair Program invoices. This role requires a detail-oriented and organized individual who is able to handle multiple responsibilities in a fast-paced environment while maintaining a positive and proactive approach.

The ideal candidate for this position will have a customer-focused approach to problem-solving, excellent communication skills, and proficiency in Microsoft Office Suite. Automotive industry experience is preferred but not mandatory. Classic Collision offers a dynamic workplace where integrity, respect, accountability, innovation, teamwork, and superior customer service are core values. This opportunity is ideal for candidates seeking career growth within a company that values its employees and strives to maintain a positive and productive office environment.