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Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $34,600.00 - $51,000.00
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Work Schedule

Standard Hours
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Benefits

Paid Weekly
continuous training
supportive team culture
Company match 401K
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
rewarding work

Job Description

Classic Collision is a reputable automotive repair company established in 1983 in Atlanta, Georgia. Founded with the mission to provide customers with quality service delivered with integrity and honesty, Classic Collision has grown into a trusted name in the collision repair industry. The company prides itself on putting safety, quality, integrity, and heartfelt care into every vehicle it repairs and in every customer interaction. Throughout its decades of operation, Classic Collision has maintained a commitment to excellence, ensuring that each customer receives not only top-tier repair services but also a positive and supportive experience. As the company expands, it continues... Show More

Job Requirements

  • Customer-focused approach to troubleshooting, resolving problems, and ensuring repeat business
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office Suite
  • Ability to adapt to a fast-paced environment
  • Working estimating knowledge, including systems preferred
  • Advanced knowledge of general office management, accounts payable, accounts receivable, payroll, etc.

Job Qualifications

  • Must be at least 18 years of age
  • Must have High School Diploma or GED
  • Associate’s degree preferred or equivalent combination of education, experience, and training
  • Minimum 4 to 6 years of customer service experience or administrative office assistant experience
  • Automotive industry experience preferred

Job Duties

  • Work closely with the General Manager to create a team environment producing high-performance results
  • Provides all administrative support to a collision center
  • Manage, train, motivate and monitor the performance of Receptionists and Customer Service Reps
  • Provide direct reports with clear expectations and the necessary tools, training, and information to effectively perform their jobs
  • Ensure repair orders (RO) are balanced accurately and Standard Operating Procedures (SOP) are being followed
  • Provide accurate HR-related administration and recordkeeping for all center associates
  • Maintains and keeps an open line of communication with parts vendors and parts coordinator to assist with parts returns and credits
  • Maintain and balance accounts receivables (AR), accounts payables (AP), and deposit procedures within company standards
  • Provides outstanding customer service to all internal and external customers
  • Prepare and complete paperwork for the final customer packet prior to vehicle delivery
  • Support General Manager with maintaining Direct Repair Programs (DRP) validations and reconciling final invoice
  • Provide post repair plan communication including all vehicle status updates
  • Perform other related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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