Office Manager

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $34,600.00 - $51,000.00

Work Schedule

Standard Hours

Benefits

Paid Weekly

continuous training

supportive team culture

Company match 401K

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

rewarding work

Job Description

Classic Collision is a reputable automotive repair company established in 1983 in Atlanta, Georgia. Founded with the mission to provide customers with quality service delivered with integrity and honesty, Classic Collision has grown into a trusted name in the collision repair industry. The company prides itself on putting safety, quality, integrity, and heartfelt care into every vehicle it repairs and in every customer interaction. Throughout its decades of operation, Classic Collision has maintained a commitment to excellence, ensuring that each customer receives not only top-tier repair services but also a positive and supportive experience. As the company expands, it continues to offer competitive pay, comprehensive benefits, and promising career advancement opportunities for its team members.

The Office Manager role at Classic Collision is a pivotal position responsible for coordinating and overseeing the administrative functions within the collision center. This role ensures the smooth and efficient operation of the office environment, supporting the general manager and various teams to achieve high-performance results. The Office Manager acts as a central figure in managing the front desk team, including receptionists and customer service representatives, ensuring that they are well-trained, motivated, and provided with the necessary tools and information to perform their duties effectively.

Key responsibilities include managing repair order processes, maintaining accurate accounts receivable and payable records, and upholding company standards for administrative procedures. The Office Manager also plays a crucial role in customer service, preparing final customer packets, supporting direct repair program validations, and maintaining clear communication with parts vendors and coordinators. This role requires a dedicated professional who embodies integrity, customer service excellence, innovation, and teamwork. Candidates should be capable of adapting to a fast-paced work environment, demonstrate strong problem-solving skills, and possess advanced office management capabilities. This position offers a dynamic work setting alongside a supportive team culture, where continuous training and career development are highly encouraged. Classic Collision emphasizes equal opportunity employment and reasonable accommodations for individuals with disabilities, underscoring its commitment to diversity and inclusion within the workplace.

Job Requirements

Customer-focused approach to troubleshooting, resolving problems, and ensuring repeat business
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite
Ability to adapt to a fast-paced environment
Working estimating knowledge, including systems preferred
Advanced knowledge of general office management, accounts payable, accounts receivable, payroll, etc.

Job Qualifications

Must be at least 18 years of age
Must have High School Diploma or GED
Associate’s degree preferred or equivalent combination of education, experience, and training
Minimum 4 to 6 years of customer service experience or administrative office assistant experience
Automotive industry experience preferred

Job Duties

Work closely with the General Manager to create a team environment producing high-performance results
Provides all administrative support to a collision center
Manage, train, motivate and monitor the performance of Receptionists and Customer Service Reps
Provide direct reports with clear expectations and the necessary tools, training, and information to effectively perform their jobs
Ensure repair orders (RO) are balanced accurately and Standard Operating Procedures (SOP) are being followed
Provide accurate HR-related administration and recordkeeping for all center associates
Maintains and keeps an open line of communication with parts vendors and parts coordinator to assist with parts returns and credits
Maintain and balance accounts receivables (AR), accounts payables (AP), and deposit procedures within company standards
Provides outstanding customer service to all internal and external customers
Prepare and complete paperwork for the final customer packet prior to vehicle delivery
Support General Manager with maintaining Direct Repair Programs (DRP) validations and reconciling final invoice
Provide post repair plan communication including all vehicle status updates
Perform other related duties as assigned