Office Manager

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Retirement Plan

Employee Discounts

Commuter assistance

Health savings account

Paid Time Off

flexible scheduling

Professional development opportunities

Paid jury duty

employee assistance

Job Description

Our company is a distinguished hotel located in Milwaukee, WI, offering a perfect setting that blends luxury, comfort, and convenience. Situated in an excellent location, our hotel caters to a wide range of guests, from business travelers and tourists to event planners seeking an ideal venue. The property is designed to offer a seamless experience with a variety of accommodations and amenities tailored to meet the diverse needs of our guests. We pride ourselves on creating an environment that fosters both productivity and relaxation, combining functional spaces with welcoming features that ensure every stay is memorable and satisfying.

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Job Requirements

5+ years of progressive experience in hospitality or a related field
or 2-year degree plus 3 years of experience
or 4-year degree plus 1 year of experience
Supervisory background in hotel operations required
Proficiency in Windows OS, spreadsheets, and word processing
Strong decision-making, multitasking, and problem-solving skills under pressure
Financial literacy and basic arithmetic functions
Effective communication and active listening skills

Job Qualifications

5+ years of progressive experience in hospitality or a related field
or 2-year degree plus 3 years of experience
or 4-year degree plus 1 year of experience
Supervisory background in hotel operations required
Proficiency in Windows OS, spreadsheets, and word processing
Strong decision-making, multitasking, and problem-solving skills under pressure
Financial literacy and basic arithmetic functions
Effective communication and active listening skills

Job Duties

Provide excellent guest services by responding to requests, calls, and complaints in a courteous and efficient manner with follow-up to ensure satisfaction
Lead the front desk team by recruiting, motivating, training, evaluating, and disciplining staff according to company standards
Conduct regular performance appraisals
Oversee daily front desk activities including night audit, cash handling, and reservation processes
Monitor room rates, occupancy levels, and daily house counts while ensuring accurate billing to maximize no-show revenue
Create staff schedules aligned with business forecasts and payroll guidelines
Ensure compliance with company policies including credit procedures, key control systems, safety protocols, and lost-and-found operations
Prepare detailed reports and attend staff meetings
Maintain open communication with other departments
Deliver exceptional service to VIP guests and address their specific needs

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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