Office Front Desk Associate

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $16.00 - $20.00
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Benefits

Part-time schedule
Competitive hourly pay
Professional development opportunities
Supportive team environment
Employee wellness programs
Paid Time Off

Job Description

Premier Health Center is a reputable outpatient clinic that specializes in physical therapy, chiropractic care, and acupuncture services. Dedicated to improving patient health and wellness, the center is committed to delivering high-quality care tailored to the needs of each individual. As a leader in the healthcare industry, Premier Health Center prides itself on fostering a compassionate environment where skilled professionals provide effective treatments and support to help patients achieve optimal recovery and well-being.

The Front Desk Associate role at Premier Health Center in [City] is essential in maintaining a welcoming and efficient atmosphere for all patients. This part-time position offers a competitive pay rate of $16.00 to $20.00 per hour. The ideal candidate will play a pivotal role in creating positive first impressions by greeting and assisting patients as they arrive, managing appointment scheduling, and handling inquiries with professionalism and care. This role is crucial in supporting the clinic's mission to offer exceptional healthcare services by ensuring seamless front desk operations and smooth communication between patients and healthcare providers.

In addition to managing front desk duties, the Front Desk Associate is responsible for maintaining accurate patient records while ensuring strict confidentiality. Handling multi-line phone systems and providing clear, courteous responses to phone inquiries is a key function that supports the center’s operational efficiency. The associate will also provide detailed information about the clinic’s services, assist with billing inquiries, and process payments when necessary—all while upholding Premier Health Center’s high standards of customer service excellence.

This role requires excellent organizational skills, attention to detail, and the ability to work collaboratively within a team environment. The position is ideal for individuals who have experience in customer service or front desk roles, preferably within healthcare settings, and who are passionate about contributing to a patient-focused healthcare experience. Bilingual or multilingual candidates are especially encouraged to apply, as their language skills can further enhance communication with a diverse patient population.

Joining Premier Health Center as a Front Desk Associate means becoming part of a dedicated, patient-centered team that values integrity, compassion, and excellence. If you are motivated by the opportunity to provide meaningful support to patients and contribute to a healthcare environment focused on wellbeing, this position offers an excellent platform for professional growth and meaningful work.

Job Requirements

  • High school diploma or equivalent
  • proven experience in customer service or front desk roles, preferably in a healthcare setting
  • strong communication skills, both verbal and written
  • proficiency with multi-line phone systems and office software
  • excellent organizational skills with attention to detail
  • ability to work collaboratively in a team-oriented environment

Job Qualifications

  • High school diploma or equivalent
  • additional education in healthcare administration is a plus
  • proven experience in customer service or front desk roles, preferably in a healthcare setting
  • strong communication skills, both verbal and written
  • proficiency with multi-line phone systems and office software
  • bilingual or multilingual capabilities are highly desirable
  • excellent organizational skills with attention to detail
  • ability to work collaboratively in a team-oriented environment

Job Duties

  • Greet and assist patients upon arrival to create a positive first impression
  • Manage front desk operations including scheduling appointments and handling inquiries
  • Maintain accurate patient records and ensure confidentiality
  • Answer multi-line phone systems with professionalism and courtesy
  • Provide information about services and assist with patient needs
  • Coordinate with healthcare providers to ensure smooth patient flow
  • Handle billing inquiries and process payments as needed
  • Uphold the clinic's standards of customer service excellence

Job Criteria

Experience

Mid Level (3-7 years)


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