Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $19.25
Work Schedule
Standard Hours
Flexible
Benefits
401(k) plan with employer matching contribution
Employee assistance program
identity theft insurance
Team member perks & discounts
Site rent discounts for team members
Paid sick leave
various paid holidays
Job Description
Sun Communities is a leading real estate investment trust and the largest operator of manufactured housing communities in the United States. Established with a commitment to providing quality living experiences, Sun Communities specializes in the ownership and management of a diverse portfolio of residential communities. The company is known for its robust community engagement, excellent resident services, and maintaining well-managed living environments that foster a strong sense of community among residents. With a presence across many states, Sun Communities has earned a reputation for operational excellence and a supportive work environment where employees can thrive and contribute to meaningful community development.
The Office Coordinator role at Sun Communities is integral to the day-to-day operations of the community. This position involves handling routine office work and administrative responsibilities that are vital to the smooth functioning of the community office. The individual in this role will be directly involved in assisting with planning and coordinating community events and activities, thus enhancing resident engagement and satisfaction. Typically a full-time position, the Office Coordinator acts as a primary point of contact for guests, current and prospective residents, providing exceptional customer service and fostering positive relationships.
The role includes greeting visitors, managing communications with residents including rule reminders and rent-related notices, and recording various payments accurately in property management software. Office Coordinators are responsible for preparing reports, maintaining records, and performing general administrative duties such as answering phones, typing, and filing. They assist the Community Manager by reviewing invoices, scheduling clubhouse rentals, and maintaining office supplies. Additionally, the Office Coordinator helps facilitate the move-in and move-out processes, supports marketing initiatives, and manages customer service requests. The position demands excellent organizational skills, problem-solving abilities, and professional communication.
At Sun Communities, Office Coordinators are encouraged to contribute to the community's success by engaging residents through event planning and resident relations. This role offers an opportunity to work in a dynamic environment that values teamwork, growth, and the development of skills relevant to property management and community operations. Employees are recognized and rewarded for their efforts, and the role is well-suited for individuals who enjoy multifaceted administrative work combined with resident interaction and community involvement.
The Office Coordinator role at Sun Communities is integral to the day-to-day operations of the community. This position involves handling routine office work and administrative responsibilities that are vital to the smooth functioning of the community office. The individual in this role will be directly involved in assisting with planning and coordinating community events and activities, thus enhancing resident engagement and satisfaction. Typically a full-time position, the Office Coordinator acts as a primary point of contact for guests, current and prospective residents, providing exceptional customer service and fostering positive relationships.
The role includes greeting visitors, managing communications with residents including rule reminders and rent-related notices, and recording various payments accurately in property management software. Office Coordinators are responsible for preparing reports, maintaining records, and performing general administrative duties such as answering phones, typing, and filing. They assist the Community Manager by reviewing invoices, scheduling clubhouse rentals, and maintaining office supplies. Additionally, the Office Coordinator helps facilitate the move-in and move-out processes, supports marketing initiatives, and manages customer service requests. The position demands excellent organizational skills, problem-solving abilities, and professional communication.
At Sun Communities, Office Coordinators are encouraged to contribute to the community's success by engaging residents through event planning and resident relations. This role offers an opportunity to work in a dynamic environment that values teamwork, growth, and the development of skills relevant to property management and community operations. Employees are recognized and rewarded for their efforts, and the role is well-suited for individuals who enjoy multifaceted administrative work combined with resident interaction and community involvement.
Job Requirements
- High school diploma or GED
- 2 years in administrative experience
- 6 months in previous experience using Netsuite preferred
- 6 months in property management office experience preferred
- Excellent written and verbal communication skills
- Strong customer service skills
- Excellent problem solving skills
- Intermediate computer proficiency
- Professional appearance
- Must have a valid driver's license
Job Qualifications
- High school diploma or GED
- 2 years in administrative experience
- Excellent written and verbal communication skills
- Strong customer service skills
- Excellent problem solving skills
- Intermediate computer proficiency
- Professional appearance
- Valid driver's license
Job Duties
- Greets and establishes rapport with guests, current and prospective residents
- Fields community comments, suggestions and complaints to the Community Manager
- Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals
- Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
- records in the proper accounts and issues receipts
- Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports
- Maintains records and files in accordance with the Operations Manual
- Performs general administrative functions such as answering phones, typing, copying, faxing, and filing
- Reviews and codes invoices and statements for Community Manager approval
- Schedules clubhouse rentals and processes rental fees
- Ensures office supplies are sufficiently stocked and prepares supply orders as needed
- Makes collection calls for site rental payments as directed by the Community Manager
- Submits bad debt files to collections
- Processes resident move-ins and move-outs in accordance with the Operations Manual
- Assists with planning and coordinating resident relations events and activities within the community
- Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager
- Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner
- Assists prospective residents by checking the status of Sun Homes inventory
- Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager
- Forwards Sun Homes customer service requests to the Community Manager in a timely fashion
- Completes new move-in incentive requests for non-Sun Homes deals
- Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants
- tracks all approvals and denials
- Maintains the petty cash fund, ensuring to record expenditures in the proper accounts
- Prepares bank deposit slips and deposit funds as required
- makes daily bank runs as needed
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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