Office Coordinator: Baker School of Public Policy and Public Affairs - UTK

The University of Tennessee, Knoxville, represents the state's flagship research institution, distinguished for its dedication to excellence in learning, scholarship, and public engagement. Established as a land-grant university, it serves as a premier campus for outstanding undergraduates and graduate students alike, fostering an environment committed to academic rigor and societal contribution. Within this esteemed institution, the Baker School of Public Policy and Public Affairs stands as a relatively new but rapidly growing entity, founded in 2023 in honor of Howard H. Baker Jr., a prominent U.S. Senator and statesman. The Baker School builds upon the legacy of the Baker Center—an influential think tank with over twenty years of impact. Housed in a state-of-the-art 51,000-square-foot facility, the School continues to expand its mission through innovative academic degree programs, research initiatives, and public engagement frameworks. It encompasses multiple specialized centers, such as the Institute of American Civics, the Center for Energy, Transportation and Environmental Policy, the Center for National Security and Foreign Affairs, and the Tennessee Center for Local Governments.

This position focuses on delivering exemplary front-line customer service, administrative assistance, and office management support to the Baker School and its auxiliaries. Acting as the first point of contact, the role demands exceptional communication skills and an ability to coordinate and direct diverse inquiries in a professional and efficient manner. Given the variety of events, classes, and programs taking place within the Baker facility, this role is pivotal in understanding the unique needs and purposes of each activity, ensuring seamless coordination and satisfaction for visitors, faculty, staff, and students alike. The successful candidate will often serve as a problem-solver and troubleshooter, requiring keen judgment, discretion, and the ability to develop effective action plans based on situational information.

Moreover, the position encompasses broad responsibilities including receptionist duties, logistical coordination for multiple types of events such as seminars and faculty searches, and everyday operational support related to the School's business office. It requires attention to detail in updating school-wide processes and facilities management. The role also supports large-scale communication channels, maintains office supplies, supervises student employees, and liaises with facilities to resolve issues promptly. This position is based onsite in Knoxville, Tennessee, which offers an engaging environment to contribute to higher education excellence and public service.