Office Coordinator

Modesto, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

Retirement Plan

Employee assistance program

Job Description

La Familia is a well-established community-based non-profit organization dedicated to improving the health and well-being of individuals and families in the Central Valley. The agency is known for providing culturally responsive behavioral health services that promote inclusivity, respect, and collaboration within the communities it serves. La Familia's mission is centered on empowering diverse populations through integrated mental health, substance use treatment, and supportive services, positioning itself as a trusted resource in the behavioral health space.

The agency culture emphasizes ethical practices, integrity, and a commitment to continuous learning and development. La Familia prioritizes a collaborative work environment, encouraging teamwork and professional growth among its staff. Employees are supported through flexible work arrangements, comprehensive benefits, and opportunities to engage in training and community events aligned with the agency’s objectives and values.

The Office Coordinator role at La Familia serves as a vital communication hub for the Central Valley office, ensuring smooth office operations and a welcoming environment for clients, visitors, and staff. This position requires a proactive and organized individual who can efficiently manage multiple administrative tasks including handling the main phone console, greeting visitors, scheduling appointments, and performing data entry through electronic health records.

The Office Coordinator’s responsibilities extend beyond routine clerical duties to include managing office supplies, coordinating with staff and leadership, maintaining confidentiality, and supporting the agency’s safety protocols. This role contributes significantly to upholding La Familia’s mission and values by fostering a professional and inclusive atmosphere. The ideal candidate will possess strong organizational skills, excellent interpersonal communication, and a demonstrated ability to work collaboratively within a culturally diverse setting.

This is a full-time position that offers an excellent benefits package including health insurance, retirement plans, paid time off, and professional development opportunities. La Familia values its employees' work-life balance by providing flexible scheduling options and a supportive environment where teamwork and cultural responsiveness are key priorities. This role offers an opportunity to impact the community positively by supporting the administrative backbone of a respected behavioral health agency.

Job Requirements

High School Diploma or GED or equivalent
Minimum 2 years experience in behavioral health as a receptionist or intake personnel
Bilingual Spanish/English preferred
Proficient with general office technology and electronic health record systems
Ability to exercise discretion handling confidential information
Experience working in non-profit or community-based organizations preferred
Valid California Driver’s license
Ability to manage multiple tasks and strong organizational skills
Ability to communicate effectively and work collaboratively in a diverse environment

Job Qualifications

High School Diploma or GED or equivalent
Minimum 2 years experience working in a behavioral health environment as a receptionist or intake personnel
Bilingual Spanish/English preferred
Knowledge of general office machines, telephone systems, fax machines, PDF operations, and other information systems
Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information
Experience in non-profit and community-based organizations preferred
Demonstrates and models excellent customer service orientation and ability to work with diverse populations
Proficient in MS Office and Google Workspace products
Valid California Driver’s license required

Job Duties

Welcome clients and visitors by greeting them in person or on the telephone and answering or referring inquiries
Direct visitors using employee and department directories and providing instructions
Exercise good judgment regarding client needs
Maintain a neat and clutter-free front office and reception area
Keep office kitchen and supply space clean and orderly
Answer phones and respond to client questions including scheduling and referral intake
Verify client insurance eligibility and resolve insurance-related issues
Accept, sort, mark, and distribute mail, packages, and faxes
Distribute staff reimbursement checks and make bank deposits
Order and maintain inventory of office supplies
Check voicemail and email daily and distribute messages promptly
Maintain photocopy machine supplies
Report any building maintenance concerns
Schedule meetings and reserve conference rooms
Maintain calendar schedules for conference rooms
Provide support to Regional Director, Director of Clinical Services, and leadership team with confidentiality
Ensure evacuation maps and fire extinguishers are current
Update agency Safety Site Plan
Perform office opening and closing procedures
Set and maintain building security alarm system
Generate and submit monthly audit checklists
Attend relevant trainings and participate in key agency events
Track and report metrics for responsible function areas
Lead and collaborate on projects supporting agency objectives