Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Standard Hours
Flexible
Benefits
comprehensive medical
Prescription coverage
Comprehensive dental plan
vision plan
Voluntary health and dependent care reimbursement accounts
life and accidental death and dismemberment insurance
Short and long-term disability coverage
401(k) plan with Sun matching contribution
Paid parental leave
Employee assistance program
identity theft insurance
Legal Assistance Plan
Pet insurance
Tuition Reimbursement
Vacation RV site discounts
Team member perks and discounts
Paid time off including ten holidays
vacation
Personal
Sick Time
bereavement
Pay for jury duty
Job Description
Sun Communities is a leading real estate investment trust (REIT) specializing in the ownership and operation of manufactured home communities and recreational vehicle (RV) resorts across North America. Renowned for its commitment to quality living environments and excellent resident services, Sun Communities combines an innovative approach with community-focused values to provide safe, vibrant, and well-maintained neighborhoods. The company emphasizes creating long-term value for its residents, investors, and team members, while fostering growth within a collaborative and inclusive workplace culture. With a portfolio that spans the United States and Canada, Sun Communities is at the forefront of the manufactured housing and RV resort industry, known for its dedication to integrity, customer care, and sustainable community development.
The Office Coordinator role at Sun Communities is pivotal in maintaining the efficiency and smooth functioning of community operations. This position involves handling routine office work and extensive administrative responsibilities to support the daily activities within the community. Office Coordinators act as the primary contact for guests, residents, and prospective community members, managing communications, service requests, and community events with professionalism and a customer-service orientation.
This role offers an hourly pay rate ranging from $16 to $17 and is crucial for coordinating the administrative workflow that ensures residents receive timely communications such as rule reminders, rent notices, and eviction documentation, all processed through the company’s property management software, Yardi. The position requires the individual to manage financial tasks including collecting rent, posting fees, and preparing bank deposits while maintaining accurate records and assisting with event planning. Additionally, Office Coordinators are involved in marketing activities, supporting the preparation of brochures and flyers, and assisting with the community’s sales prospects by entering data and coordinating with management to follow up on inquiries.
A vital component of the role is to foster positive community relations by helping plan resident events and activities, ensuring the community remains engaging and responsive to residents’ needs. This position also requires regular interaction with various departments such as underwriting and customer service, ensuring that the community maintains compliance with operational standards and enhances resident satisfaction. The Office Coordinator must have strong communication, problem-solving, and computer skills to handle the diverse and dynamic responsibilities effectively.
Sun Communities offers its employees a rewarding work environment that encourages professional growth and recognizes the value of its team. The company provides comprehensive benefits including health coverage, paid time off, and advancement opportunities, making it an attractive employer in the real estate and property management sector. For individuals who thrive in a multifaceted administrative role and enjoy engaging with people in a community setting, this Office Coordinator position offers a fulfilling career path with a respected industry leader.
The Office Coordinator role at Sun Communities is pivotal in maintaining the efficiency and smooth functioning of community operations. This position involves handling routine office work and extensive administrative responsibilities to support the daily activities within the community. Office Coordinators act as the primary contact for guests, residents, and prospective community members, managing communications, service requests, and community events with professionalism and a customer-service orientation.
This role offers an hourly pay rate ranging from $16 to $17 and is crucial for coordinating the administrative workflow that ensures residents receive timely communications such as rule reminders, rent notices, and eviction documentation, all processed through the company’s property management software, Yardi. The position requires the individual to manage financial tasks including collecting rent, posting fees, and preparing bank deposits while maintaining accurate records and assisting with event planning. Additionally, Office Coordinators are involved in marketing activities, supporting the preparation of brochures and flyers, and assisting with the community’s sales prospects by entering data and coordinating with management to follow up on inquiries.
A vital component of the role is to foster positive community relations by helping plan resident events and activities, ensuring the community remains engaging and responsive to residents’ needs. This position also requires regular interaction with various departments such as underwriting and customer service, ensuring that the community maintains compliance with operational standards and enhances resident satisfaction. The Office Coordinator must have strong communication, problem-solving, and computer skills to handle the diverse and dynamic responsibilities effectively.
Sun Communities offers its employees a rewarding work environment that encourages professional growth and recognizes the value of its team. The company provides comprehensive benefits including health coverage, paid time off, and advancement opportunities, making it an attractive employer in the real estate and property management sector. For individuals who thrive in a multifaceted administrative role and enjoy engaging with people in a community setting, this Office Coordinator position offers a fulfilling career path with a respected industry leader.
Job Requirements
- High School Diploma or GED
- 2 years in administrative experience
- 6 months in previous experience using NetSuite preferred
- 6 months in property management office experience preferred
- excellent written and verbal communication skills
- strong customer service skills
- excellent problem solving skills
- intermediate computer proficiency
- professional appearance
- must have a valid driver's license
Job Qualifications
- High School Diploma or GED
- 2 years administrative experience
- excellent written and verbal communication skills
- strong customer service skills
- excellent problem solving skills
- intermediate computer proficiency
- professional appearance
- valid driver's license
Job Duties
- Greets and establishes rapport with guests, current and prospective residents
- fields community comments, suggestions and complaints to the Community Manager
- prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals
- collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
- records in the proper accounts and issues receipts
- completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports
- maintains records and files in accordance with the Operations Manual
- performs general administrative functions such as answering phones, typing, copying, faxing, and filing
- reviews and codes invoices and statements for Community Manager approval
- schedules clubhouse rentals and processes rental fees
- ensures office supplies are sufficiently stocked and prepares supply orders as needed
- makes collection calls for site rental payments as directed by the Community Manager
- submits bad debt files to collections
- processes resident move-ins and move-outs in accordance with the Operations Manual
- assists with planning and coordinating resident relations events and activities within the community
- assists with the preparation of marketing materials, including brochures and flyers
- refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner
- assists prospective residents by checking the status of Sun Homes inventory
- reviews new and pre-owned home listings
- shows homes to prospective residents
- assists with rental applications at the discretion of the Community Manager
- forwards Sun Homes customer service requests to the Community Manager
- completes new move-in incentive requests for non-Sun Homes deals
- coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants
- tracks all approvals and denials
- maintains the petty cash fund, ensuring to record expenditures in the proper accounts
- prepares bank deposit slips and deposit funds as required
- makes daily bank runs as needed
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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