Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $34.26
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Tuition Assistance
wellness programs
Job Description
The Ritz-Carlton Hotel Company is globally renowned for its impeccable luxury service standards and dedication to creating memorable guest experiences. As a part of Marriott International's esteemed portfolio, The Ritz-Carlton combines over a century of hospitality excellence with a worldwide reputation for delivering exceptional care, comfort, and personalized service to its guests. Operating more than 100 award-winning hotels globally, The Ritz-Carlton is committed to fostering an empowering work culture that appreciates diversity and encourages creativity, kindness, and compassion among its associates. The company prioritizes equality of opportunity and promotes a welcoming environment where all employees feel valued, respected, and inspired to deliver outstanding service consistently.
Located in the heart of Honolulu, Hawaii, at 383 Kalaimoku Street, The Ritz-Carlton hotel offers an incredible setting for hospitality professionals seeking to advance their careers within a prestigious, service-driven company. The position available is a full-time, non-management role within the Administrative category, focusing on housekeeping-related duties. The hourly pay rate is competitive at $34.26 per hour, reflecting the high standards and expectations associated with working for a premier luxury hotel brand.
This role primarily involves serving as the critical point of contact for guests, ensuring that all inquiries and service requests are handled promptly and efficiently through phone, email, and other communication channels. Responsibilities include managing computerized databases to update records, reservations, and guest information accurately. Employees will utilize standard office equipment beyond computers, such as data entry devices, fax machines, and other communication tools to transmit and verify information. Writing letters, memos, and various documents using word processors, spreadsheets, and presentation software is also an essential part of the job.
The role demands strict adherence to company policies and procedures, maintaining a professional appearance, and ensuring confidentiality of sensitive information. Employees must anticipate guest needs, provide assistance to individuals with disabilities, and express genuine appreciation toward guests to foster meaningful relationships. Effective communication skills are vital, including clear verbal interactions, precise document preparation, and appropriate telephone etiquette. In addition to maintaining positive workplace relationships and supporting team objectives, employees are responsible for promptly reporting accidents, injuries, or unsafe working conditions to management.
Physical tasks involve handling objects weighing up to 10 pounds without assistance. The role also includes executing other reasonable duties as assigned by supervisors. The Ritz-Carlton’s renowned "Gold Standards" form the foundation of all actions, emphasizing service excellence, employee commitment, and shared values. By joining the team, employees actively contribute to a culture that continually strives to exceed guest expectations and uphold the brand's elite status in the luxury hospitality industry.
Overall, this position offers an excellent opportunity for individuals passionate about exceptional customer service and seeking to build their careers in the luxury hotel sector, supported by a global leader dedicated to inclusivity, professional development, and work-life balance.
Located in the heart of Honolulu, Hawaii, at 383 Kalaimoku Street, The Ritz-Carlton hotel offers an incredible setting for hospitality professionals seeking to advance their careers within a prestigious, service-driven company. The position available is a full-time, non-management role within the Administrative category, focusing on housekeeping-related duties. The hourly pay rate is competitive at $34.26 per hour, reflecting the high standards and expectations associated with working for a premier luxury hotel brand.
This role primarily involves serving as the critical point of contact for guests, ensuring that all inquiries and service requests are handled promptly and efficiently through phone, email, and other communication channels. Responsibilities include managing computerized databases to update records, reservations, and guest information accurately. Employees will utilize standard office equipment beyond computers, such as data entry devices, fax machines, and other communication tools to transmit and verify information. Writing letters, memos, and various documents using word processors, spreadsheets, and presentation software is also an essential part of the job.
The role demands strict adherence to company policies and procedures, maintaining a professional appearance, and ensuring confidentiality of sensitive information. Employees must anticipate guest needs, provide assistance to individuals with disabilities, and express genuine appreciation toward guests to foster meaningful relationships. Effective communication skills are vital, including clear verbal interactions, precise document preparation, and appropriate telephone etiquette. In addition to maintaining positive workplace relationships and supporting team objectives, employees are responsible for promptly reporting accidents, injuries, or unsafe working conditions to management.
Physical tasks involve handling objects weighing up to 10 pounds without assistance. The role also includes executing other reasonable duties as assigned by supervisors. The Ritz-Carlton’s renowned "Gold Standards" form the foundation of all actions, emphasizing service excellence, employee commitment, and shared values. By joining the team, employees actively contribute to a culture that continually strives to exceed guest expectations and uphold the brand's elite status in the luxury hospitality industry.
Overall, this position offers an excellent opportunity for individuals passionate about exceptional customer service and seeking to build their careers in the luxury hotel sector, supported by a global leader dedicated to inclusivity, professional development, and work-life balance.
Job Requirements
- High school diploma or equivalent
- Prior experience in administrative support or customer service preferred
- Ability to perform physical tasks such as lifting and moving objects weighing up to 10 pounds
- Excellent communication skills
- Ability to use office equipment and computers proficiently
- Must adhere to company policies and standards
- Ability to work full time
- Available to work in Honolulu, Hawaii
- Non-management position
Job Qualifications
- High school diploma or equivalent
- Prior experience in administrative support or customer service preferred
- Strong communication skills, both verbal and written
- Proficiency with standard office software and equipment
- Ability to work effectively as part of a team
- Commitment to exceptional guest service
- Ability to maintain confidentiality
- Attention to detail
- Basic computer and data entry skills
Job Duties
- Serve as a point of contact with clients and communicate with them via telephone and email to respond to inquiries and requests
- Enter and retrieve information from computer databases using keyboard, mouse, or trackball to update records, files, reservations, and respond to guest inquiries
- Operate standard office equipment aside from computers
- Draft letters, memos, and other documents through word processors, spreadsheets, databases or presentation software
- Transmit information or documentation using computer, mail or fax, including reviewing and editing written information to ensure correctness and completeness
- Enter and locate job-related information using computers and/or point-of-sale systems
- Comply with all company policies and procedures
- Ensure uniform and personal appearance are neat and professional
- Maintain confidentiality of proprietary information and protect company assets
- Greet and acknowledge all guests according to company standards, anticipate and fulfill their service needs, assist persons with disabilities, and genuinely thank guests
- Speak clearly and professionally with others
- Prepare and review written documents accurately and completely
- Answer phones following appropriate protocol
- Cultivate and maintain positive working relationships with other employees and departments
- Support the team to achieve common goals
- Listen and respond appropriately to concerns of other employees
- Report accidents, injuries, and unsafe work conditions to management
- Move, lift, transport, push, pull and position without assistance objects weighing 10 pounds or less
- Perform other reasonable work duties requested by supervisors
Job Criteria
Experience
No experience required
Job Location
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