Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
employee wellness program
Professional development opportunities
Job Description
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. We are Nebraska Medicine, a leading healthcare provider dedicated to delivering exceptional medical care with compassion, accuracy, and professionalism. Known for our commitment to innovative treatment and patient-centered care, Nebraska Medicine is an Equal Opportunity Employer that values diversity, inclusion, and equal access to employment opportunities. Our environment fosters collaboration among healthcare professionals who are passionate about making a difference in the lives of the patients we serve.
The Neonatal ICU Office Assistant role is vital in maintaining efficient operations within one of the most critical units, the Neonatal Intensive Care Unit (NICU). This is a full-time position involving 12-hour shifts on the first shift schedule in the United States. The primary responsibilities include serving as a receptionist for the assigned department, providing clerical and general office support for departmental daily operations, and being a helpful point of contact for both internal stakeholders and external customers such as patients and their families. The focus of this position emphasizes supporting patients and their loved ones first and foremost, ensuring a compassionate and seamless experience when navigating hospital services.
In this role, the Office Assistant handles multiple tasks simultaneously including answering multi-line phones, managing schedules, maintaining communication logs, and facilitating smooth coordination within the unit and with external contacts. Effective communication skills, both verbally and in writing, are mandatory to excel in this role, alongside proficiency in computer navigation and email communication. The position demands that the candidate be able to handle difficult or challenging interactions with tact and professionalism, quickly escalating issues to management when needed.
This position requires a high school diploma or equivalent as a baseline qualification. Prior experience with customer service or working with patients is preferred, with additional value placed on familiarity with telecommunication systems, general office equipment, and organizational tools like computer log books. This role is ideal for individuals who thrive in fast-paced medical environments, are adept at juggling multiple administrative duties, and possess a naturally empathetic approach towards patients and families during their hospital experience.
Working at Nebraska Medicine means joining a team committed to excellence in healthcare, valuing each employee's contribution towards serious medicine and extraordinary care. Join us as a Neonatal ICU Office Assistant and play a crucial role in supporting the life-saving work of the NICU by ensuring smooth, supportive communication and office functioning in one of the most specialized units within our esteemed healthcare system.
The Neonatal ICU Office Assistant role is vital in maintaining efficient operations within one of the most critical units, the Neonatal Intensive Care Unit (NICU). This is a full-time position involving 12-hour shifts on the first shift schedule in the United States. The primary responsibilities include serving as a receptionist for the assigned department, providing clerical and general office support for departmental daily operations, and being a helpful point of contact for both internal stakeholders and external customers such as patients and their families. The focus of this position emphasizes supporting patients and their loved ones first and foremost, ensuring a compassionate and seamless experience when navigating hospital services.
In this role, the Office Assistant handles multiple tasks simultaneously including answering multi-line phones, managing schedules, maintaining communication logs, and facilitating smooth coordination within the unit and with external contacts. Effective communication skills, both verbally and in writing, are mandatory to excel in this role, alongside proficiency in computer navigation and email communication. The position demands that the candidate be able to handle difficult or challenging interactions with tact and professionalism, quickly escalating issues to management when needed.
This position requires a high school diploma or equivalent as a baseline qualification. Prior experience with customer service or working with patients is preferred, with additional value placed on familiarity with telecommunication systems, general office equipment, and organizational tools like computer log books. This role is ideal for individuals who thrive in fast-paced medical environments, are adept at juggling multiple administrative duties, and possess a naturally empathetic approach towards patients and families during their hospital experience.
Working at Nebraska Medicine means joining a team committed to excellence in healthcare, valuing each employee's contribution towards serious medicine and extraordinary care. Join us as a Neonatal ICU Office Assistant and play a crucial role in supporting the life-saving work of the NICU by ensuring smooth, supportive communication and office functioning in one of the most specialized units within our esteemed healthcare system.
Job Requirements
- High school education or equivalent required
- Proficient with computers to include keyboarding, basic navigation and use of email applications required
- Ability to communicate effectively both in verbal and written form required
- Ability to multi-task required
- Ability to deal with difficult or challenging customer interactions and escalate to management as appropriate required
- Ability to work with multi-line phone system required
- Ability to communicate effectively during escalated situations required
Job Qualifications
- High school education or equivalent
- Proficient with computers including keyboarding, basic navigation, and email applications
- Ability to communicate effectively both verbally and in written form
- Ability to multi-task
- Ability to work with multi-line phone system
- Ability to communicate effectively during escalated situations
- Prior experience working with customers or patients preferred
- Experience with telecommunication system, computer log books, and schedules preferred
- Experience with general office materials/equipment preferred
Job Duties
- Serve as receptionist for assigned department(s) for internal and external customers
- Provide clerical and general office support for departmental operations
- Support external customers, such as patients and their families, as primary responsibility
- Support department or office as secondary responsibility
- Manage multi-line phone system
- Communicate effectively during escalated situations
- Handle difficult or challenging customer interactions and escalate to management as appropriate
Job Criteria
Experience
No experience required
Job Location
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