OEM Sales Mgr

Concord Hospitality is a leading hotel management company known for its commitment to high standards of quality, integrity, community involvement, profitability, and fun. Founded on the principle of putting associates first, Concord has built a culture that supports and inspires personal and professional growth at every level, from interns to executive leadership. With a strong emphasis on diversity, inclusion, and work-life balance, Concord Hospitality offers competitive wages and a comprehensive benefits package to its full-time associates, including medical, dental, vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, discounted room rates at Concord-managed hotels, as well as opportunities for training, development, and career advancement. The company's unique culture is driven by a firm commitment to excellent customer service and quality accommodations across all the markets it serves.

As a Sales Manager at Concord Hospitality, you play a pivotal role in delivering exceptional service and reinforcing the company’s core values. This full-time position demands a proactive, organized professional who excels in customer relationship management both internally and externally. You will maintain and grow key client accounts for the hotel, ensuring all interactions reflect the brand’s standards of professionalism and responsiveness. A critical part of your role is managing detailed aspects of event sales – from pre-event planning through execution to post-event follow-up – ensuring each group booking or event runs smoothly and maximizes revenue. This includes coordinating room blocks, meeting spaces, special concessions, billing details, and contract stipulations.

In this role, you will work closely with internal teams and external partners to forecast group room bookings and food and beverage sales accurately, implementing strategies to optimize hotel revenues. You will gain comprehensive knowledge of the hotel’s product offerings, including food and beverage options, event spaces, and audiovisual capabilities, to effectively promote and sell these assets. The role requires consistent achievement of sales and revenue goals, using both proactive outreach and reactive customer service techniques such as calls, tours, and appointments.

A modern Sales Manager at Concord Hospitality will also utilize advanced digital sales tools like Delphi, CITY, and the hotel’s Property Management System along with a deep understanding of marketing plans and budgeted targets. Your ability to adapt these resources toward individual and team goals is critical to the hotel’s ongoing success. Participation in all relevant internal communications including meetings and training sessions is mandatory to remain aligned with company strategies and policies.

Beyond the operational duties, Concord Hospitality encourages its Sales Managers to cultivate a team-focused, entrepreneurial spirit. This ethos drives innovative decision-making and ensures alignment with the broader corporate objectives. Continuous personal and career development is highly encouraged with access to training and advancement opportunities. As a Sales Manager, you will have the chance to attend customer functions and represent the hotel, furthering professional growth and community relations.

Overall, this position prioritizes delivering unparalleled customer service, meticulous event coordination, careful revenue management, and collaborative teamwork to support Concord Hospitality’s mission of being a great place to work for all and providing outstanding experiences for guests and clients alike.