OEM Front Desk Manager

Concord Hospitality is a leading company in the hospitality industry, known for its dedication to quality service and the creation of memorable guest experiences. As a hotel management company, Concord Hospitality operates a number of hotels and resorts, emphasizing a culture that values integrity, community involvement, profitability, and fun. Concord is committed to maintaining a supportive and inclusive environment for its employees, offering extensive training and career development opportunities. The company's mission to be a 'Great Place to Work for All' highlights its focus on diversity, inclusion, and professional growth, making it an attractive employer in the hospitality sector.

The Front Desk / Guest Care Manager role at Concord Hospitality is an essential leadership position within the front office operations of the hotel. This role serves as a crucial point of contact, engaging directly with guests and ensuring that their stay exceeds expectations. It requires a dynamic individual who can inspire and guide a team, fostering a positive work environment that encourages associates to achieve their full potential. This position operates during the 3 PM to 11 PM shift, five days a week, with traditional days off on Sunday and Monday.

As a Front Desk / Guest Care Manager, you will embody the company's core values by leading with integrity, transparency, respect, and professionalism. Your responsibilities will include overseeing all front desk functions such as check-in/check-out procedures, reservations, and guest services. You will personally set an example through responsiveness and a proactive approach to guest care while also acting as a mentor and coach for your team. Ensuring operational excellence in scheduling, payroll, recruiting, and financial controls are also key aspects of the role.

This position also offers opportunities for career advancement, with many Front Office Managers progressing to Assistant General Manager roles within a couple of years. The role requires strong communication, organizational skills, and the ability to problem-solve effectively. Candidates with previous hotel front office leadership experience and familiarity with hotel management systems will find themselves well-suited for this challenging and rewarding role.

Working at Concord Hospitality means more than just performing duties; it means becoming part of a culture that prioritizes quality, integrity, and community. The company provides competitive wages and comprehensive benefits including medical, dental, vision, life and disability insurance, a 401(k) plan with company match, tuition assistance, discounted hotel stays, and the potential for performance-based bonuses. This role is ideal for individuals passionate about hospitality, leadership, and creating exceptional guest experiences while working in a collaborative and enjoyable environment.