Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
flexible scheduling
Employee assistance program
Team-oriented work environment
Job Description
Murfreesboro Medical Clinic (MMC) is a respected healthcare establishment dedicated to improving community health through high-quality medical and surgical care. Located in Middle Tennessee, MMC focuses on fostering continuous improvement in health services, emphasizing wellness, accurate diagnosis, and effective treatment. The clinic is committed to a patient-centered approach, promoting collaboration among physicians, hospitals, allied health providers, and the community to optimize healthcare delivery. MMC is known for its progressive, responsive, and professional environment, designed to meet the evolving needs of its patients through a team-oriented management style and a positive workplace culture.
Within this nurturing and dynamic healthcare environment, the OB/GYN Check Out Medical Receptionist plays a vital role. This position demands a reliable and compassionate individual who can provide clerical support in the OB/GYN department, ensuring excellent patient service and efficient operational workflows. The role involves direct patient interaction and requires adherence to the policies and procedures set by MMC to maintain high standards of care and professionalism.
The OB/GYN Check Out Medical Receptionist is responsible for managing patient check-out processes, handling appointment scheduling for various services like ultrasounds, mammograms, and specialty referrals, as well as processing payments including co-payments and other patient balances. They serve as the first point of contact for patients leaving the department and must represent MMC in a courteous and professional manner at all times. This position requires effective communication skills to interact with patients, healthcare providers, and coworkers in a respectful and helpful way. Organizational skills are critical to handle multiple administrative tasks, maintain logs, and manage daily receipts and deposits accurately.
Working conditions involve an office setting with consistent telephone and face-to-face communications, exposure to common medical substances, and physical activities such as walking, bending, reaching, lifting up to 30 pounds, and sitting for extended periods. The role demands flexibility, calmness under stressful conditions, and a teamwork-oriented attitude to support the clinic’s mission to deliver cost-effective and accessible healthcare. The candidate must comply with HIPAA and OSHA regulations to safeguard patient confidentiality and workplace safety. This position also requires a high school diploma or equivalent, with experience preferred but not mandatory. By fulfilling these responsibilities, the OB/GYN Check Out Medical Receptionist significantly contributes to the smooth operation of MMC's OB/GYN department and enhances the overall patient experience through dedicated service and meticulous attention to detail.
Within this nurturing and dynamic healthcare environment, the OB/GYN Check Out Medical Receptionist plays a vital role. This position demands a reliable and compassionate individual who can provide clerical support in the OB/GYN department, ensuring excellent patient service and efficient operational workflows. The role involves direct patient interaction and requires adherence to the policies and procedures set by MMC to maintain high standards of care and professionalism.
The OB/GYN Check Out Medical Receptionist is responsible for managing patient check-out processes, handling appointment scheduling for various services like ultrasounds, mammograms, and specialty referrals, as well as processing payments including co-payments and other patient balances. They serve as the first point of contact for patients leaving the department and must represent MMC in a courteous and professional manner at all times. This position requires effective communication skills to interact with patients, healthcare providers, and coworkers in a respectful and helpful way. Organizational skills are critical to handle multiple administrative tasks, maintain logs, and manage daily receipts and deposits accurately.
Working conditions involve an office setting with consistent telephone and face-to-face communications, exposure to common medical substances, and physical activities such as walking, bending, reaching, lifting up to 30 pounds, and sitting for extended periods. The role demands flexibility, calmness under stressful conditions, and a teamwork-oriented attitude to support the clinic’s mission to deliver cost-effective and accessible healthcare. The candidate must comply with HIPAA and OSHA regulations to safeguard patient confidentiality and workplace safety. This position also requires a high school diploma or equivalent, with experience preferred but not mandatory. By fulfilling these responsibilities, the OB/GYN Check Out Medical Receptionist significantly contributes to the smooth operation of MMC's OB/GYN department and enhances the overall patient experience through dedicated service and meticulous attention to detail.
Job Requirements
- High school diploma or GED
- Ability to manage/prioritize multiple tasks efficiently
- Excellent customer service skills
- Strong communication skills with co-workers, providers, and patients
- Ability to conduct functions professionally and compassionately
- Flexibility to respond to changing demands
- Ability to react calmly in stressful situations
- Proficiency in computer systems and programs necessary for daily tasks
Job Qualifications
- High school diploma or GED
- Experience preferred but not required
- Excellent customer service skills
- Strong skills in communicating effectively with co-workers, providers, and patients
- Ability to conduct daily functions in an appropriate, professional, and compassionate manner
- Ability to manage/prioritize multiple tasks in an efficient and timely manner
- Teamwork attitude
- Flexibility to respond to changing demands
- Ability to react calmly and competently in stressful situations
- Effectively utilize computer systems and programs necessary to complete daily tasks
Job Duties
- Represent MMC in a courteous and professional manner
- Greet guests and incoming calls in a polite, prompt, and helpful manner
- Take accurate messages which include all required information
- Process voicemails and faxes
- Be at your workstation on time and prepared to start the day
- Be flexible when asked to stay past your scheduled work time as needed to accommodate the needs of patients
- Prepare and process fee tickets, patient forms, etc. for patient appointments and any other requests indicated on the fee ticket
- Schedule appointments to include OB/GYN, ultrasounds, mammograms, radiology exams, rescheduling appointments, specialty appointments, and referrals to external offices maintaining log
- Help with call center queue and answer the Doctor’s line
- Complete tasks from Mid-Level providers
- Assist with overdue reminders when needed
- Collect co-payments, deductibles, co-insurance, or other patient responsible balances when necessary
- Correctly file fee tickets, stock copier, empty shred box, stock reminder cards, doctor cards, and other items needed daily
- Correctly process payments and receipts
- Prepare daily deposit and maintain cash bag/Phreesia balance
- Provide prompt, efficient, and accurate patient service
- Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
- Keep your work area and the clinic clean
- Be knowledgeable of and adhere to all HIPAA and OSHA guidelines
- Be knowledgeable of and adhere to all MMC policies and procedures
- With instruction, perform other duties as required or assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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