NY/CT Area Director of Operations - Luxury Residential Amenities

NFCAM is a well-established company specializing in property management and residential services, known for its commitment to providing exceptional concierge services in residential buildings and multi-unit properties. As a leader in the hospitality and property management industry, NFCAM prides itself on fostering a team-oriented environment where employees thrive through ongoing training, development, and comprehensive benefits. The company offers employees access to a vast array of discounts, state-required healthcare benefits, and opportunities for career advancement through its NFC University training courses. NFCAM is dedicated to maintaining high standards of service quality and operational excellence, ensuring client satisfaction and compliance with local, state, and federal regulations.

We are currently seeking a highly motivated and detail-oriented professional for the role of Operations Supervisor to join our dynamic team. This full-time position offers a competitive base salary of $100,000 per year, with bonus potential. It includes benefits such as paid time off and comprehensive health, vision, and dental insurance options. The ideal candidate will thrive working independently in a fast-paced environment and possess an outgoing personality that facilitates excellent interactions with clients and team members alike.

As an Operations Supervisor, you will be responsible for managing and maintaining quality standards across numerous properties, ensuring that concierge services deliver an exceptional customer experience. You will develop strong relationships with clients, monitor services, and implement corrective measures as needed to maintain high performance standards. Your role will include motivating, training, and developing concierge staff to foster a proactive human resource environment that promotes operational excellence. This position requires a strategic thinker who can develop new programs to enhance client satisfaction and efficiency, while also managing compliance with company policies and applicable laws.

Excellent communication, organizational, and time management skills are essential as you will frequently interact with customers at all levels as well as management. The role demands proficiency in computer applications including word processing, spreadsheets, and familiarity with property management systems. The successful candidate will have a background in hospitality, preferably with experience as a concierge in residential settings, along with 5 years of supervisory experience in operations, ideally multi-unit environments. A valid driver's license is required, as travel between properties will be necessary.

This position is an excellent opportunity for a professional looking to advance their career within a respected company known for its supportive culture and comprehensive employee benefits. NFCAM values teamwork, flexibility, and proactive, detail-oriented individuals who are ready to contribute to the company’s continued success. Join us to be part of an industry-leading team dedicated to operational excellence and superior client service.