NYC Concierge Growth & Partnerships Lead

Capital One is a diversified banking company that has rapidly evolved into a tech-forward financial institution, offering a wide range of financial products and services including credit cards, auto loans, and savings accounts. Known for leveraging technology and data to create seamless and innovative customer experiences, Capital One has also expanded its reach by developing new business ventures and services related to lifestyle and hospitality. The company fosters a culture of inclusion, creativity, and growth, aiming to serve its members and clients with excellence and innovation.

The City Experience Manager role at Capital One's dynamic concierge service represents an exciting opportunity for an experienced hospitality professional to drive membership growth and foster partnerships specifically in New York City. This position blends operational leadership with community engagement and event management, requiring a unique mix of organizational skills and interpersonal savvy. The City Experience Manager will be responsible for curating memorable local experiences by planning and managing exclusive events that align with members’ interests, while actively building relationships with local businesses and cultural institutions to enhance the service’s value proposition. This leadership role demands a deep understanding of the New York City hospitality landscape and an ability to execute flawless events that resonate with a diverse clientele.

Reporting directly within Capital One's concierge division, the role offers flexibility with remote work options and a competitive salary, reflecting the company's commitment to supporting a healthy work-life balance. The position offers an inclusive benefits package that supports the wellbeing and professional growth of its employees. Candidates applying for this role should bring at least five years of hospitality experience specifically within NYC, demonstrating strong skills in event planning, community partnership development, and operational excellence. The City Experience Manager will work cross-functionally with marketing, customer experience, and business development teams to ensure that all member touchpoints are engaging, smooth, and on-brand.

Ultimately, the City Experience Manager will contribute significantly to Capital One’s mission to elevate member experiences through thoughtfully curated services and local connectivity. This role is ideal for an individual with a passion for hospitality, an entrepreneurial spirit, and a proven track record of managing large-scale events and partnerships in a fast-paced urban environment. It offers a chance to be at the forefront of a growing concierge service within a well-established financial brand, combining the best of service, community, and innovation in one impactful position.