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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
Houston Methodist Baytown Hospital is a leading healthcare institution that extends the advanced expertise and latest medical technology of Houston Methodist to Baytown and the surrounding areas. Known for its skilled and compassionate team of physicians, nurses, and staff, the hospital is dedicated to providing superior medical care within a state-of-the-art, close-to-home facility. It actively supports the health and wellness of its community through continuous expansion and modernization efforts, including a new emergency department, a patient tower, outpatient center, and specialized care units like a neonatal intensive care unit and a renovated Cancer Center. This growth ensures that patients receive... Show More
Job Requirements
- High school diploma or equivalent education
- One year of customer service or hospitality experience preferred
- Must have Food Handlers Permit approved by TXDSHS or ANSI, or Certified Food Manager certification obtained within 90 days with renewal every 5 years
- Ability to safely perform assigned duties confirmed by ongoing competency assessments
- Proficiency in English necessary for safe communication
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Good judgment and decision-making skills
- Ability to analyze information to make informed decisions
- Ability to take appropriate follow-up actions to resolve issues
- Must follow sanitation and safety procedures according to department policies
- Commitment to teamwork and positive workplace communication
Job Qualifications
- High school diploma or equivalent education
- One year of customer service or hospitality experience preferred
- Food Handlers Permit or Certified Food Manager certification
- Strong communication skills and ability to work in a fast-paced environment
- Demonstrated good judgment and professional decision-making abilities
- Proficiency in English speaking, reading, and writing
- Ability to listen actively and effectively respond to patient needs
Job Duties
- Greet patients and educate them on dining services programs and processes specific to their prescribed diets
- Serve as the first point of contact for all complaints involving patient food services and follow through on problem resolution
- Assist patients with menu selection and order placement using computerized software
- Deliver and set up meals and trays ensuring accuracy, presentation, and patient satisfaction
- Monitor and document patient feedback, communicate concerns to management, and contribute to quality improvement projects
- Maintain sanitation of work areas in compliance with food safety ordinances and department policies
- Inventory and manage supplies effectively to reduce waste and support budget adherence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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