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Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement savings plan with employer match
Paid Time Off
Career development opportunities
Continuing education opportunities
health savings accounts
Healthcare flexible spending accounts
Dependent flexible spending accounts
Employee assistance program
Employee Discount Program

Job Description

Palm Beach Gardens Medical Center (PBGMC), part of the Palm Beach Health Network, is a well-established 199-bed acute care hospital serving Palm Beach County and the Treasure Coast communities for over 50 years. As the largest healthcare network in Palm Beach County, the Palm Beach Health Network prioritizes exceptional patient care and comprehensive medical services. PBGMC has a strong legacy of innovation, being the first hospital in the county to perform open-heart surgery. It continues to lead in cardiac care and offers award-winning services in stroke care, neurosurgery, urology, orthopedics, robot-assisted and minimally invasive surgeries, bloodless medicine, and a 24-hour... Show More

Job Requirements

  • Graduate of an accredited school of nursing
  • Florida RN license
  • Bachelor of Science in Nursing (BSN) preferred
  • Minimum 2 years experience in healthcare or hospital setting
  • Excellent computer skills including Word, Excel, PowerPoint, and Outlook
  • Familiarity with electronic health records and database management
  • Additional experience in customer service or guest relations preferred
  • Must demonstrate exceptional interpersonal communication, presentation, and organizational skills
  • Ability to problem-solve and escalate issues appropriately
  • Must be available full-time Monday through Friday days with occasional off-hours as needed

Job Qualifications

  • Graduate of an accredited school of nursing
  • Florida RN License
  • Bachelor of Science in Nursing (BSN) preferred
  • Minimum of 2 years experience in healthcare or hospital setting
  • Proficiency in computer applications including Word, Excel, PowerPoint, and Outlook
  • Familiarity with electronic health records and database management
  • Experience in customer service or guest relations preferred
  • Exceptional interpersonal, communication, presentation, and organizational skills
  • Strong problem-solving and issue escalation abilities

Job Duties

  • Engage directly with patients and families to ensure excellent care experience
  • Implement and ensure compliance with hospital policies, procedures, and regulations
  • Design and oversee a customer service program to improve patient experience and HCAHPS scores
  • Provide administrative support in absence of Manager or Director
  • Collaborate with all disciplines to coordinate quality patient care
  • Facilitate patient placement and timely patient throughput
  • Guide and direct Unit Shift Managers in daily operations
  • Address human resource issues and participate in disciplinary actions
  • Assist with licensure and certification renewals
  • Ensure staffing schedules meet unit needs and minimize agency use
  • Review specialty bed utilization to prevent falls and pressure ulcers
  • Conduct patient room rounds to engage patients and improve satisfaction

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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