Nurse Manager II - General Surgery (Fontana)

Rancho Cucamonga, CA, USA|

Job Overview

Compensation

Salary

Exact $213,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

employee wellness program

Life insurance

Job Description

The hiring establishment is a reputable healthcare organization dedicated to providing exceptional patient care and service quality across various clinical settings. This organization is committed to upholding the highest standards in healthcare delivery, ensuring a safe and supportive environment for patients, families, and staff alike. With a strong focus on continuous improvement, collaboration, and educational advancement, the institution embraces best practice models and innovation to drive operational excellence and superior patient outcomes. The company operates multiple service lines, including specialized areas such as Operating Room, Emergency Services, and Oncology, offering a dynamic and comprehensive healthcare environment. Employment type is full-time, with competitive salary commensurate with experience and qualifications, designed to attract leadership talent passionate about healthcare management and clinical excellence.

The role offered is a leadership position focused on managing patient care delivery systems and practice standards across designated service lines within the organization. This position entails overseeing multiple clinical areas, ensuring resource optimization and regulatory compliance while fostering interdisciplinary collaboration among physicians, healthcare providers, and teams. The role includes delegating tasks related to patient care concerns, facilitating a safe and efficient care environment, and maintaining clinical expertise through supervision and ongoing competency development. A crucial aspect of the position involves managing ambulatory operations, driving strategic initiatives, and leading organizational change to enhance patient-centered operations and technology processes. The successful candidate will also play a key role in workforce management, including hiring, training, and developing team members for growth and succession. Overall, this position is integral to translating business plans into operational realities, measuring performance, and ensuring alignment with organizational goals, all while promoting a culture of quality and safety across various healthcare sectors. The role demands technical or supervisory experience in one or more specialty areas and requires a proactive, collaborative leadership approach to meet evolving healthcare needs and regulatory standards.

Job Requirements

Minimum four (4) years of experience in a leadership role with or without direct reports
minimum three (3) years of customer or member/patient service experience
bachelors degree in a business, nursing, health care, or directly related field and minimum five (5) years of experience in business operations, clinical health care, or a directly related field or minimum (8) years of experience in business operations, clinical health care, or a directly related field
registered nurse license (California) required at hire
basic life support required at hire

Job Qualifications

Minimum four (4) years of experience in a leadership role with or without direct reports
minimum three (3) years of customer or member/patient service experience
bachelors degree in a business, nursing, health care, or directly related field and minimum five (5) years of experience in business operations, clinical health care, or a directly related field or minimum (8) years of experience in business operations, clinical health care, or a directly related field
registered nurse license (California) required at hire
basic life support certified

Job Duties

Creates and advocates for developmental opportunities for others
builds collaborative, cross-functional relationships
solicits and acts on performance feedback
works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement
pursues professional growth
hires, trains, and develops talent for growth opportunities
strategically evaluates talent for succession planning
sets performance management guidelines and expectations across teams and units
oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends
shares best practices within and across teams
fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams
motivates teams to meet business objectives
delegates tasks and decisions as appropriate
provides appropriate support, guidance and scope
encourages development and consideration of options in decision making
fosters access to stakeholders
Manages designated units or teams by translating business plans into tactical action items
oversees the completion of work assignments and identifies opportunities for improvement
ensures all policies and procedures are followed
partners with key stakeholders and business leaders to ensure products and or services meet requirements and expectations while aligning with departmental strategies
aligns team efforts
builds accountability for and measuring progress in achieving results
assumes responsibility for decision making
fosters direct reports to resolve escalated issues as appropriate
communicates goals and objectives
incorporates resources, costs, and forecasts into team and unit plans
ensures matrixed resources are fulfilling service or performance requirements across reporting lines
removes obstacles that impact performance
identifies and addresses improvement opportunities
guides performance and develops contingency plans accordingly
influences teams and units to operate in alignment with operational and business objectives
Manages ambulatory operations to support patient care by: providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and monitoring compliance to financial commitments
identifying, requesting, and implementing workflows and strategies to achieve performance targets and aligning with market strategies
developing and guiding short- and long-term operational initiatives and managing program, services, and or systems
assuming accountability for human resource management related to performance measurement and employee management
leading continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports
and contributing to the development, monitoring and control of departmental payroll and non-payroll budget and other aspects of financial management and cost control/reduction
Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and service area leaders and overseeing highly complex workstreams with large program impact
leading the development and implementation of plans, policies, and processes for data gathering, using relevant data gathered, and analysis while ensuring guideline and regulation alignment
aligning patient care management solutions across departments and or service lines
monitoring and or managing resources as needed in clinical areas to ensure appropriate assignment and utilization
leading multidisciplinary ambulatory team(s) and holding team(s) accountable for performance
assisting the design of emergency preparedness programs and ensuring the departments emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency
and leading project teams, initiatives and monitoring implementation, equitable distribution of resources, and delivery on objectives
Manages improvements to patient-centered operations and technology processes by: leading and implementing long-term strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency
developing and managing a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes in response to barriers and/or issues
and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic organizational initiatives