NUNA Server

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

complimentary room nights

Exclusive Travel Discounts

Vacation pay

sick pay

Holiday pay

Paid parental leave

401K Plan with match

Employee culture

Learning and Development Programs

Employee engagement events

Job Description

Four Seasons Hotels and Resorts is a renowned luxury hospitality company known globally for its exceptional service, bespoke experiences, and commitment to quality. Powered by a diverse team of passionate individuals, Four Seasons stands as a symbol of excellence in the hotel and resort industry. The company has cultivated a unique culture driven by respect, collaboration, and a continuous drive for improvement. With locations worldwide, Four Seasons offers guests and residents unparalleled comfort, luxury, and personalized attention. The brand is synonymous with creating lasting impressions and memorable moments, whether in a metropolitan city or a serene tropical paradise. Their philosophy is rooted in treating others the way they wish to be treated, which creates an environment where both guests and employees feel valued and appreciated.

At the Miami location, Four Seasons brings together the vibrance of city life and the relaxation of a tropical retreat. Situated on the trendy Brickell Avenue, this property is a seamless blend of urban sophistication and resort-style amenities. Guests can enjoy chic dining experiences, sprawling sun-drenched areas, and breathtaking views of the Miami skyline. This vibrant setting is complemented by access to the city's cultural, dining, and entertainment attractions.

The role of the NUNA Server at Four Seasons Miami is essential to delivering the hallmark luxury guest experience that the brand is known for. This position requires a personable, knowledgeable, and attentive individual who can welcome guests warmly and professionally. The NUNA Server ensures each guest receives impeccable service, assisting them with menu selections, serving food and beverages with precision, and checking in to confirm guest satisfaction. Facility upkeep and cleanliness fall under their responsibilities to maintain the high standards expected in a luxury dining environment. Candidates for this server role must demonstrate extensive expertise in food and wine, possess excellent communication skills, and exhibit the ability to thrive in a fast-paced, evolving hospitality context.

This is a full-time position with varied hours including days, evenings, weekends, and holidays to meet the demands of the hospitality industry and guest needs. Four Seasons offers a supportive, inclusive, and diverse workplace where employees are encouraged to bring their authentic selves to work. The company invests in employee development through comprehensive learning programs and fosters a culture where respect and mutual encouragement thrive. The benefits package includes competitive health, dental, and vision insurance, complimentary room nights, exclusive travel discounts, paid time off, parental leave, retirement plans, and a vibrant employee culture.

Job Requirements

Have a minimum of 2 years relevant experience in a similar role, preferably in a luxury setting
have excellent communication skills with fluency in English required, bilingual preferred
willing to work a flexible schedule including morning, afternoon, weekends and holidays
must be able to work in a high-pace and dynamic operation
able to work together with other colleagues
have a pleasant, friendly and helpful manner
able to consistently delight and satisfy our guest
able to handle guest requests in a detailed manner

Job Qualifications

Minimum of 2 years relevant experience in a similar role, preferably in a luxury setting
excellent communication skills with fluency in English required, bilingual preferred
ability to work in a high-paced and dynamic operation
strong interpersonal skills with a pleasant, friendly, and helpful manner
capable of delighting and satisfying guests consistently
able to handle guest requests in a detailed manner
willingness to work flexible schedules including mornings, afternoons, weekends, and holidays
ability to work collaboratively with colleagues

Job Duties

Greet guests warmly, escort them to their tables, and provide menus
take food and drink orders, making recommendations as needed
serve food and beverages promptly, ensuring accuracy and presentation
maintain an in-depth knowledge of the menu, including ingredients and preparation methods
check in with guests to ensure satisfaction and address any concerns
process payments, handle cash and credit transactions accurately
ensure the dining area is clean, organized, and well-stocked throughout service
collaborate with kitchen and bar staff to deliver a seamless dining experience
adhere to all health and safety regulations and company policies