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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.20 - $24.85
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Paid holidays
Job Description
The Children's Guild is a respected nonprofit organization committed to providing comprehensive clinical and educational services to children and families throughout the Greater Baltimore and Washington region. As one of the region's most experienced child-serving organizations, The Children's Guild plays a vital role in supporting the emotional, social, and academic development of thousands of youths and young adults every year along with their families. The agency operates a broad continuum of care that includes public charter and contract schools, specialized education institutions, schools dedicated to children with autism, preschool programs, treatment foster care, apprenticeships, and pre-career programs. This holistic approach... Show More
Job Requirements
- At least 1-2 years working experience in a relevant field
- Experience in a school environment ideal
- Working knowledge of Microsoft Office, especially Excel
- Database and job-related experience required
Job Qualifications
- High school diploma or equivalent
- Post-secondary courses in business, office management, bookkeeping, or office skills preferred
- Minimum of two years' experience in clerical support positions
- Experience in a school system or educational environment preferred
- Proficiency in Microsoft Office, especially Excel
- Experience with database management
- Strong communication skills
- Ability to multitask and prioritize tasks effectively
- Professionalism in handling sensitive situations
Job Duties
- Answer the switchboard within three rings and direct calls to appropriate parties
- Direct night messages immediately each morning to relevant staff
- Escort or connect students and guests with their intended contacts
- Manage the room reservation system daily
- Participate in building evacuations as directed by policy
- Announce all intercom messages professionally and properly phrased
- Prioritize and manage medical emergencies immediately
- Troubleshoot and maintain phone systems and ensure transportation for IEPs and other needs
- Set up all counter items each morning and maintain tidiness of the waiting area
- Ensure reading materials and brochures are current and neatly arranged daily
- Operate video machine in waiting area for guest viewing
- Offer beverages and seating to guests
- Notify staff of guest arrivals and update on wait times exceeding five minutes
- Handle emergencies and student crises discreetly and professionally
- Complete billing data entry and other clerical tasks such as mail handling and special projects
- Receive and distribute mail and packages appropriately daily
- Mail out evening correspondence to the post office at close of business
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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