Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.90
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Job Description
NAVSTA Norfolk is a key United States naval base located in Norfolk, Virginia, which plays a critical role in supporting the operations of the United States Navy’s Atlantic Fleet. The base is a hub of military activity and provides comprehensive logistical, operational, and community support services to military personnel, their families, and visiting forces. It encompasses a wide range of facilities and services, including housing, maintenance, training centers, and recreational amenities, ensuring an effective and efficient naval presence. NAVSTA Norfolk is committed to excellence in service and support, maintaining high standards in all its operational functions to support the mission readiness of the fleet and care for its personnel.
This job opportunity is with the NAVSTA Norfolk NEXCOM Hospitality Group (NHG), which manages hospitality services on the base including lodging and housekeeping services. The position is a full-time role based in Norfolk, Virginia, with a starting pay rate of $22.90 per hour. This role primarily involves supervising a team of housekeeping and laundry attendants, as well as housekeeping leads, to ensure the delivery of outstanding cleanliness and maintenance services that meet NHG standards.
As a Housekeeping Supervisor at NAVSTA Norfolk, you will be entrusted with the responsibility of overseeing daily housekeeping and laundry operations to maintain the cleanliness and orderly appearance of guest rooms, public spaces, outdoor areas, and laundry facilities. Your role will involve implementing the most efficient and economical cleaning methods, ensuring the availability of necessary supplies and linens, and coordinating with other departments such as front desk and maintenance to ready rooms for occupancy. Utilizing the Property Management System (PMS), you will prepare daily housekeeping reports and handle scheduling of housekeeping staff to meet program commitments.
The position demands hands-on management including conducting daily inspections of rooms and facilities, maintaining meticulous documentation of these inspections, and ensuring proper maintenance and security of supplies and equipment. You will train staff in work methods and safety procedures while fully implementing NHG's safety, fire prevention, and environmental standards. Inventory management is also a key component, requiring monthly and quarterly counts and ensuring supplies are ordered and available as needed.
Additionally, the Housekeeping Supervisor must evaluate staff performance, recommend awards or disciplinary actions, handle leave requests, and participate in hiring or promotion decisions. Maintaining excellent communication and problem-solving skills is vital, as you will address guest and staff concerns professionally and refer complex issues to management. The position also requires flexibility to perform housekeeping or laundry duties directly when staffing shortages or other situations arise. This role offers an excellent opportunity to contribute to the comfort and satisfaction of NAVSTA Norfolk’s guests and personnel, support operational excellence, and develop leadership skills in a dynamic military hospitality environment.
This job opportunity is with the NAVSTA Norfolk NEXCOM Hospitality Group (NHG), which manages hospitality services on the base including lodging and housekeeping services. The position is a full-time role based in Norfolk, Virginia, with a starting pay rate of $22.90 per hour. This role primarily involves supervising a team of housekeeping and laundry attendants, as well as housekeeping leads, to ensure the delivery of outstanding cleanliness and maintenance services that meet NHG standards.
As a Housekeeping Supervisor at NAVSTA Norfolk, you will be entrusted with the responsibility of overseeing daily housekeeping and laundry operations to maintain the cleanliness and orderly appearance of guest rooms, public spaces, outdoor areas, and laundry facilities. Your role will involve implementing the most efficient and economical cleaning methods, ensuring the availability of necessary supplies and linens, and coordinating with other departments such as front desk and maintenance to ready rooms for occupancy. Utilizing the Property Management System (PMS), you will prepare daily housekeeping reports and handle scheduling of housekeeping staff to meet program commitments.
The position demands hands-on management including conducting daily inspections of rooms and facilities, maintaining meticulous documentation of these inspections, and ensuring proper maintenance and security of supplies and equipment. You will train staff in work methods and safety procedures while fully implementing NHG's safety, fire prevention, and environmental standards. Inventory management is also a key component, requiring monthly and quarterly counts and ensuring supplies are ordered and available as needed.
Additionally, the Housekeeping Supervisor must evaluate staff performance, recommend awards or disciplinary actions, handle leave requests, and participate in hiring or promotion decisions. Maintaining excellent communication and problem-solving skills is vital, as you will address guest and staff concerns professionally and refer complex issues to management. The position also requires flexibility to perform housekeeping or laundry duties directly when staffing shortages or other situations arise. This role offers an excellent opportunity to contribute to the comfort and satisfaction of NAVSTA Norfolk’s guests and personnel, support operational excellence, and develop leadership skills in a dynamic military hospitality environment.
Job Requirements
- High school diploma or equivalent
- No prior experience required but housekeeping experience preferred
- Ability to perform moderate physical effort including moving furniture and using hand or lightweight powered cleaning equipment
- Willingness to supervise and coordinate housekeeping staff
- Capability to conduct inspections and maintain records
- Ability to handle guest and staff complaints professionally
- Availability to work full-time (35+ hours)
- Compliance with safety and environmental regulations
Job Qualifications
- High school graduate or equivalent
- Housekeeping experience preferred
- Leadership or supervisory experience preferred
- Knowledge of cleaning methods and housekeeping procedures
- Ability to use Property Management System (PMS) preferred
- Strong organizational and communication skills
- Ability to train and supervise staff effectively
- Familiarity with safety and fire prevention standards
- Basic inventory management skills
Job Duties
- Supervises housekeeping personnel performing such functions as cleaning guest rooms and public spaces outdoor space and general cleaning of the property
- Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented
- Ensures required cleaning materials and linen are available
- Utilizes the Property Management System PMS for the preparation of the daily housekeeping report and to schedule housekeepers to ensure all program commitments are met
- Coordinates with front desk and maintenance personnel to ensure rooms are clean and ready for occupancy
- Conducts daily inspections of rooms housekeeping carts common areas laundry facilities and maintains written documentation of these inspections
- Conducts training on proper work methods and safety procedures
- Fully implements all safety fire prevention SDS and environmental industrial hygiene requirements
- Responsible for the security of all items in the storeroom and or assigned storage areas
- Determines and places orders for cleaning supplies in-room amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required
- Ensures equipment is properly maintained stored and accounted for
- Issues amenities supplies and linen to the housekeepers and performs a monthly quarterly inventory as required
- Inspects rooms daily to ensure NHG standards are met and preventive maintenance repairs are completed
- Originates work orders for needed repairs to guest rooms or public areas and reviews them with the Maintenance Department Housekeeping Manager or NHG General Manager GM
- Checks vacant rooms to verify condition and possible unauthorized occupancy
- Also notifies front desk NHG GM of any discrepancies
- Evaluates performance recommends awards and or corrective disciplinary actions
- Ensures all leave requests are in writing and approves disapproves in a timely manner
- Interview and recommend applicants for selection or promotion
- Handles guest and or staff suggestions and complaints resolves problems in a tactful and diplomatic manner and refers difficult and or unusual situations to management
- Must perform duties of housekeeping attendants laundry attendants and or their respective leaders on an as needed basis to cover for staff shortages or other unanticipated occurrences
- Performs other related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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