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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.90
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Job Description
NAVSTA Norfolk is a key United States naval base located in Norfolk, Virginia, which plays a critical role in supporting the operations of the United States Navy’s Atlantic Fleet. The base is a hub of military activity and provides comprehensive logistical, operational, and community support services to military personnel, their families, and visiting forces. It encompasses a wide range of facilities and services, including housing, maintenance, training centers, and recreational amenities, ensuring an effective and efficient naval presence. NAVSTA Norfolk is committed to excellence in service and support, maintaining high standards in all its operational functions to support the mission... Show More
Job Requirements
- High school diploma or equivalent
- No prior experience required but housekeeping experience preferred
- Ability to perform moderate physical effort including moving furniture and using hand or lightweight powered cleaning equipment
- Willingness to supervise and coordinate housekeeping staff
- Capability to conduct inspections and maintain records
- Ability to handle guest and staff complaints professionally
- Availability to work full-time (35+ hours)
- Compliance with safety and environmental regulations
Job Qualifications
- High school graduate or equivalent
- Housekeeping experience preferred
- Leadership or supervisory experience preferred
- Knowledge of cleaning methods and housekeeping procedures
- Ability to use Property Management System (PMS) preferred
- Strong organizational and communication skills
- Ability to train and supervise staff effectively
- Familiarity with safety and fire prevention standards
- Basic inventory management skills
Job Duties
- Supervises housekeeping personnel performing such functions as cleaning guest rooms and public spaces outdoor space and general cleaning of the property
- Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented
- Ensures required cleaning materials and linen are available
- Utilizes the Property Management System PMS for the preparation of the daily housekeeping report and to schedule housekeepers to ensure all program commitments are met
- Coordinates with front desk and maintenance personnel to ensure rooms are clean and ready for occupancy
- Conducts daily inspections of rooms housekeeping carts common areas laundry facilities and maintains written documentation of these inspections
- Conducts training on proper work methods and safety procedures
- Fully implements all safety fire prevention SDS and environmental industrial hygiene requirements
- Responsible for the security of all items in the storeroom and or assigned storage areas
- Determines and places orders for cleaning supplies in-room amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required
- Ensures equipment is properly maintained stored and accounted for
- Issues amenities supplies and linen to the housekeepers and performs a monthly quarterly inventory as required
- Inspects rooms daily to ensure NHG standards are met and preventive maintenance repairs are completed
- Originates work orders for needed repairs to guest rooms or public areas and reviews them with the Maintenance Department Housekeeping Manager or NHG General Manager GM
- Checks vacant rooms to verify condition and possible unauthorized occupancy
- Also notifies front desk NHG GM of any discrepancies
- Evaluates performance recommends awards and or corrective disciplinary actions
- Ensures all leave requests are in writing and approves disapproves in a timely manner
- Interview and recommend applicants for selection or promotion
- Handles guest and or staff suggestions and complaints resolves problems in a tactful and diplomatic manner and refers difficult and or unusual situations to management
- Must perform duties of housekeeping attendants laundry attendants and or their respective leaders on an as needed basis to cover for staff shortages or other unanticipated occurrences
- Performs other related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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