NM Cafe - Host

Pleasanton, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.79 - $25.99

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

basic life insurance

supplemental life insurance

Disability insurance

Job Description

Neiman Marcus is a prestigious luxury retailer renowned for its curated product assortment, impeccable customer service, and exclusive events that create an extraordinary shopping experience. Established as a leader in the luxury retail market, Neiman Marcus is part of Saks Global's esteemed portfolio, boasting a rich history rooted in brand building and delivering unique retail moments to an elite clientele. The company operates 36 stores alongside robust digital channels and remote selling to engage a broad customer base. Known for its dedication to quality and excellence, Neiman Marcus creates the "Neiman Marcus magic" through innovative experiences such as the Neiman... Show More

Job Requirements

High school diploma or GED preferred
Knowledge of OpenTable platform
Excellent oral and written communication skills
Ability to work autonomously
Motivated and results-driven
Ability to interact graciously with the public and handle multiple duties at the same time
Exceptional customer service and problem-solving skills
"Win together" mentality
Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
Willing to work a flexible schedule including evenings, weekends, and holidays

Job Qualifications

High school diploma or GED preferred
Knowledge of OpenTable platform
Excellent oral and written communication skills
Ability to work autonomously
Motivated and results-driven
Ability to interact graciously with the public and handle multiple duties at the same time
Exceptional customer service and problem-solving skills
"Win together" mentality
Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
Willing to work a flexible schedule including evenings, weekends, and holidays

Job Duties

Maintains presence at host stand and door to professionally and graciously greet and seat customers
Monitors server performance to ensure smooth service during the customers' dining experience
Observes proper telephone etiquette
Handles reservations through OpenTable platform including VIPs and any additional inquiries regarding hours of operation, specials, events, etc.
Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic
Adheres to established accounting procedures for all transactions, including all authorized methods of payment and maintains knowledge of the POS system
Keeps flow of service to standards such as proper seating of customers to each wait station

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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