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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
401K Matching
Life insurance
Job Description
Abra Health is a dynamic healthcare organization specializing in dental services, committed to delivering outstanding patient care within a supportive and engaging environment. As a leading multisite dental support organization (DSO), Abra Health focuses on providing comprehensive dental care by leveraging technology and highly skilled professionals to meet the needs of diverse communities. The company is dedicated to continuous improvement, innovation, and fostering a compassionate, patient-first culture that ensures every interaction contributes to positive health outcomes and patient satisfaction.
The Contact Center Representative role at Abra Health is a vital position responsible for managing incoming and outgoing communications via ... Show More
The Contact Center Representative role at Abra Health is a vital position responsible for managing incoming and outgoing communications via ... Show More
Job Requirements
- Bilingual in Spanish and Portuguese
- Prior experience in a healthcare setting preferred
- Experience in multi-channel Contact Center environments
- Knowledge of healthcare EMR and Contact Center software
- Proficient computer skills including Microsoft Excel
- Strong customer service skills
- Excellent communication skills
- Ability to work independently and in a team
- Detail-oriented with multitasking ability
- Ability to manage stress effectively
- Availability to work Saturday hours with weekday off assigned
- Commitment to adhere to organizational policies and compliance programs
Job Qualifications
- Bilingual in Spanish and Portuguese
- Experience in healthcare environment highly recommended
- Familiarity with multi-channel Contact Center operations
- Knowledge of healthcare EMR systems and Contact Center Software
- Proficiency in Microsoft Excel and other Contact Center systems
- Strong customer service orientation
- Exceptional listening and analytical skills
- Ability to work independently with strong problem-solving skills
- Effective team collaboration skills
- Ability to adapt to new and changing information
- Ability to manage stress and remain calm under pressure
- Excellent multitasking and detail-oriented focus
- Superior oral, written, and interpersonal communication skills
Job Duties
- Display empathy and maintain a patient-first mentality in all communications
- Utilize resources to troubleshoot and resolve patient issues
- Efficiently schedule initial and follow-up appointments
- Triage calls based on patient needs
- Request and verify related patient documentation such as insurance and new patient information
- Maintain production levels and quality goals
- Document all patient interactions accurately and thoroughly
- Respond promptly and with urgency to patient inquiries
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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