NJ - CC Patient Support Center Specialist I

Abra Health is a dynamic healthcare organization specializing in dental services, committed to delivering outstanding patient care within a supportive and engaging environment. As a leading multisite dental support organization (DSO), Abra Health focuses on providing comprehensive dental care by leveraging technology and highly skilled professionals to meet the needs of diverse communities. The company is dedicated to continuous improvement, innovation, and fostering a compassionate, patient-first culture that ensures every interaction contributes to positive health outcomes and patient satisfaction.

The Contact Center Representative role at Abra Health is a vital position responsible for managing incoming and outgoing communications via phone, email, chat, and text to support patients efficiently and effectively. This full-time role requires a professional with strong multitasking capabilities, exceptional communication skills, and the ability to navigate multiple software platforms including the company dental software, healthcare EMR systems, and Contact Center Software. Candidates must be bilingual in Spanish and Portuguese, reflecting the organization's commitment to serving a broad patient population with diverse language needs.

In this role, representatives will be the first point of contact for patients, providing friendly and empathetic assistance that exemplifies the Patient First mentality. Responsibilities include scheduling initial and follow-up appointments, triaging patient inquiries, troubleshooting issues, and maintaining accurate documentation of all patient interactions. The position demands a candidate with excellent analytical skills, a detail-oriented mindset, and the ability to function independently while collaborating effectively within a team environment.

Abra Health offers a comprehensive benefits package including medical, dental, and vision insurance, paid time off (PTO), 401K with matching contributions, and life insurance. The position requires availability for Saturday shifts, with a weekday off assigned to balance work/life needs. Abra Health is deeply committed to maintaining high ethical standards, adherence to organizational policies, and upholding regulatory compliance that ensures a trustworthy and professional workplace.

This opportunity is ideal for motivated individuals who thrive in a fast-paced healthcare setting and are passionate about delivering exceptional customer service with cultural sensitivity and professionalism. Join Abra Health to contribute to an innovative dental healthcare team that values respect, teamwork, and excellence in patient care.