NJ - CC Patient Support Center Specialist I

Abra Health is a leading dental service organization (DSO) dedicated to providing exceptional dental care and patient support across a variety of communities. As a recognized name in the healthcare and dental industries, Abra Health focuses on innovative solutions and outstanding service to ensure patient satisfaction and comprehensive oral health care. The company is committed to creating a positive work environment for its employees, encouraging growth, learning, and continuous improvement. Employees at Abra Health are part of a dynamic team that exemplifies professionalism, integrity, and a patient-first mentality. Abra Health utilizes advanced technology and streamlined processes, positioning itself as a trusted healthcare provider with a strong community presence. The company culture emphasizes empathy, diversity, and inclusiveness, reflecting the diverse population it serves in multiple locations.

The role of Contact Center Representative at Abra Health is a pivotal position designed to support the company’s patients directly through multiple communication channels, including phone, email, chat, and text. This full-time role requires a professional who is bilingual in Spanish and Portuguese, as these language skills enable effective communication with a broad patient base. Contact Center Representatives at Abra Health serve as the first point of contact for patients, ensuring a positive and empathetic experience with timely, accurate information and efficient scheduling support. Working primarily with Abra Health's proprietary dental software and other contact center systems, incumbents must be detail-oriented, able to multitask in a fast-paced environment, and possess strong analytical and problem-solving skills. Employees are required to work some Saturday hours, with a weekday off as compensation.

The Contact Center Representative position offers an exhilarating career opportunity for customer service-oriented individuals who thrive in fast-paced healthcare environments. In this role, the ability to maintain composure and professionalism while addressing patient inquiries and concerns is paramount. Representatives are tasked with managing a high volume of patient interactions daily, requiring outstanding communication skills, empathy, and patience. The job emphasizes a strong patient-first mentality, recognizing that each interaction plays a critical role in the patient’s overall experience and the organization's success. Abra Health supports its employees with a comprehensive benefits package, including medical, dental, vision insurance, paid time off, life insurance, and 401(k) plans with matching contributions. The organization fosters a culture of compliance, ethics, and integrity, ensuring all employees adhere to established policies and procedures.

In summary, the Contact Center Representative at Abra Health is the backbone of patient support, assisting with appointment scheduling, documentation collection, inquiry resolution, and maintaining accurate patient records. This role requires dedication, excellent interpersonal skills, and proficiency with various healthcare EMR and contact center technologies. Abra Health offers a robust platform and supportive environment for professionals eager to contribute positively to the healthcare community while advancing their career in a respected, fast-growing dental organization.