Job Overview
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Leadership role with autonomy and impact
Opportunities for advancement
Professional and team-focused work environment
Job Description
The hiring establishment is a prominent hotel with an on-site restaurant, known for its commitment to delivering superior guest experiences through excellent hospitality services. This company operates in the hospitality industry, specializing in both accommodation and dining services. The hotel prides itself on a welcoming atmosphere, modern facilities, and attentive customer service, making it a preferred destination for travelers seeking comfort and exceptional service. The on-site restaurant complements the hotel experience by providing high-quality food and beverage options, ensuring guests enjoy a memorable dining experience without leaving the premises.
This position is for an Operations Manager who will oversee the daily operations of both the hotel front desk and the restaurant. In this leadership role, the successful candidate will be responsible for managing staff, maintaining operational standards, coordinating guest services, and helping drive revenue growth. The Operations Manager ensures seamless collaboration between departments such as housekeeping, maintenance, kitchen, and service teams to create a cohesive guest experience. This role demands a hands-on leader who is adept at multitasking, problem-solving, and fostering a positive work environment.
The Operations Manager will handle critical administrative functions, including monitoring budgets, labor costs, and operational expenses to maintain financial health. The individual will analyze performance reports related to sales and occupancy, using these insights to implement revenue management strategies and promotional initiatives. Additionally, the position requires maintaining accurate records and enforcing strict cash handling and financial controls.
The role also involves direct interaction with guests, serving as a visible leader and primary point of contact to address concerns promptly and professionally. Implementing initiatives to boost guest satisfaction and loyalty is a key focus, as is ensuring compliance with brand standards, hotel policies, food safety, sanitation, and health regulations.
Candidates for this position should have a minimum of three to five years of hospitality management experience, preferably within hotels that include food and beverage operations. Strong knowledge in both hotel front desk procedures and restaurant operations is essential, alongside excellent leadership, communication, and interpersonal skills. Proficiency in property management systems (PMS), point-of-sale (POS) systems, and Microsoft Office applications is expected. The ability to work flexible schedules, including evenings, weekends, and holidays, is also required.
Preferred candidates hold a bachelor's degree in Hospitality Management, Business Administration, or a related field. Additional certifications in food safety or experience with revenue management and hospitality analytics are advantageous. The successful Operations Manager will demonstrate strong competencies in leadership, guest service excellence, problem-solving, financial management, organizational skills, attention to detail, and effective communication.
This role also involves physical requirements such as standing and walking for extended periods and occasionally lifting up to 25 pounds. The fast-paced nature of the hospitality environment demands resilience and adaptability.
Overall, the Operations Manager will play a pivotal role in ensuring both hotel and restaurant operations run efficiently while delivering outstanding guest experiences and meeting business goals. This leadership position offers an excellent opportunity for career advancement within a professional and team-focused work environment, along with competitive salary and comprehensive benefits.
This position is for an Operations Manager who will oversee the daily operations of both the hotel front desk and the restaurant. In this leadership role, the successful candidate will be responsible for managing staff, maintaining operational standards, coordinating guest services, and helping drive revenue growth. The Operations Manager ensures seamless collaboration between departments such as housekeeping, maintenance, kitchen, and service teams to create a cohesive guest experience. This role demands a hands-on leader who is adept at multitasking, problem-solving, and fostering a positive work environment.
The Operations Manager will handle critical administrative functions, including monitoring budgets, labor costs, and operational expenses to maintain financial health. The individual will analyze performance reports related to sales and occupancy, using these insights to implement revenue management strategies and promotional initiatives. Additionally, the position requires maintaining accurate records and enforcing strict cash handling and financial controls.
The role also involves direct interaction with guests, serving as a visible leader and primary point of contact to address concerns promptly and professionally. Implementing initiatives to boost guest satisfaction and loyalty is a key focus, as is ensuring compliance with brand standards, hotel policies, food safety, sanitation, and health regulations.
Candidates for this position should have a minimum of three to five years of hospitality management experience, preferably within hotels that include food and beverage operations. Strong knowledge in both hotel front desk procedures and restaurant operations is essential, alongside excellent leadership, communication, and interpersonal skills. Proficiency in property management systems (PMS), point-of-sale (POS) systems, and Microsoft Office applications is expected. The ability to work flexible schedules, including evenings, weekends, and holidays, is also required.
Preferred candidates hold a bachelor's degree in Hospitality Management, Business Administration, or a related field. Additional certifications in food safety or experience with revenue management and hospitality analytics are advantageous. The successful Operations Manager will demonstrate strong competencies in leadership, guest service excellence, problem-solving, financial management, organizational skills, attention to detail, and effective communication.
This role also involves physical requirements such as standing and walking for extended periods and occasionally lifting up to 25 pounds. The fast-paced nature of the hospitality environment demands resilience and adaptability.
Overall, the Operations Manager will play a pivotal role in ensuring both hotel and restaurant operations run efficiently while delivering outstanding guest experiences and meeting business goals. This leadership position offers an excellent opportunity for career advancement within a professional and team-focused work environment, along with competitive salary and comprehensive benefits.
Job Requirements
- Minimum of 3-5 years of hospitality management experience
- Strong knowledge of hotel front desk procedures restaurant operations and customer service principles
- Excellent leadership communication and interpersonal skills
- Experience managing budgets labor costs and operational performance metrics
- Proficiency with hotel property management systems PMS point-of-sale POS systems and Microsoft Office applications
- Ability to work flexible schedules including evenings weekends and holidays
- Ability to stand and walk for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to work in a fast-paced hospitality environment
Job Qualifications
- Minimum of 3-5 years of hospitality management experience preferably in a hotel with food and beverage operations
- Strong knowledge of hotel front desk procedures restaurant operations and customer service principles
- Excellent leadership communication and interpersonal skills
- Experience managing budgets labor costs and operational performance metrics
- Proficiency with hotel property management systems PMS point-of-sale POS systems and Microsoft Office applications
- Ability to work flexible schedules including evenings weekends and holidays
- Bachelor's degree in Hospitality Management Business Administration or a related field preferred
- Food safety certification or willingness to obtain certification preferred
- Experience with revenue management and hospitality analytics preferred
Job Duties
- Manage all front desk operations including guest check-in/check-out procedures reservations room assignments and guest inquiries
- Ensure a high level of guest satisfaction by addressing concerns resolving complaints and creating memorable guest experiences
- Monitor occupancy levels room availability and revenue opportunities
- Maintain compliance with hotel policies procedures and brand standards
- Coordinate with housekeeping maintenance and other departments to ensure seamless operations
- Oversee daily restaurant operations including service quality staffing and guest satisfaction
- Monitor food and beverage service standards to ensure a positive dining experience
- Manage restaurant scheduling labor costs inventory levels and ordering processes
- Ensure compliance with food safety sanitation and health regulations
- Work closely with kitchen and service staff to optimize efficiency and customer satisfaction
- Recruit train supervise and evaluate front desk and restaurant team members
- Create staff schedules and ensure adequate coverage for all shifts
- Conduct regular team meetings and performance reviews
- Foster a positive professional and guest-focused work environment
- Provide coaching and support to improve employee performance and engagement
- Monitor departmental budgets labor costs and operational expenses
- Analyze sales occupancy and performance reports to identify opportunities for improvement
- Assist with revenue management strategies and promotional initiatives
- Maintain accurate records reports and operational documentation
- Ensure proper cash handling and financial controls are followed
- Serve as a visible leader and point of contact for guests
- Respond promptly and professionally to guest concerns and service recovery situations
- Develop and implement initiatives to enhance guest satisfaction and loyalty
- Ensure both hotel and restaurant operations consistently deliver exceptional hospitality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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