Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $84,000.00
Benefits
Travel perks
Employee Stock Purchase Program
Paid parental leave
Caregiving support
Crisis concierge
Mental Health Resources
Paid Time Off
Health Insurance
retirement plans
Job Description
Hilton Anaheim is a premier hotel located in the heart of California's famous Orange County. This newly renovated hotel boasts 1,574 rooms and is perfectly situated adjacent to the Anaheim Convention Center and just steps from the Disneyland Resort. Hilton Anaheim is part of the global Hilton family, renowned for its exceptional hospitality and commitment to creating memorable guest experiences. With a strong reputation in the industry, Hilton has welcomed more than 3 billion guests worldwide and is repeatedly recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The success of Hilton Anaheim is driven by its dedicated team members who bring light and warmth to every guest interaction, fostering an environment where exceptional hospitality begins.
The opportunity to join Hilton Anaheim as a Night Manager means becoming an integral part of a dynamic team in a large-scale hotel setting. The Night Manager role is crucial to ensuring seamless hotel operations during the overnight hours when the General Manager is not present. The position requires overseeing all night-time property functions, including the front desk, staffing, room inventory, guest service, and policy compliance. The Night Manager is responsible for managing a team of overnight staff, conducting property walkthroughs to maintain safety and security, and delivering outstanding customer service that delights every guest. This role involves balancing account activities using the property management system, running reports, and distributing accounts at the end of each night.
Beyond operational duties, the Night Manager plays a key role in inspiring and developing staff by providing coaching, training, and support aimed at fostering a positive and productive work environment. This leadership position demands proficiency in On-Q and experience managing a large hotel of 500 rooms or more. Experience with union hotels is highly preferred, reflecting Hilton's commitment to teamwork and structured labor relations. Hilton offers an unparalleled benefits package to its employees, including extensive travel perks, a stock purchase program, paid parental leave, personalized caregiving support, crisis concierge services, mental health resources, generous paid time off, and comprehensive health and welfare benefits. These benefits reflect Hilton's dedication to supporting team members' wellbeing both professionally and personally.
By joining Hilton Anaheim as a Night Manager, candidates are embraced by a culture that values integrity, leadership, teamwork, ownership, and urgency in delivering exceptional hospitality experiences. Hilton's commitment to the growth and development of its team members ensures abundant career advancement opportunities within one of the world's most respected hospitality brands. Whether starting a career or seeking new challenges, Hilton Anaheim provides a supportive and award-winning workplace where every team member can thrive and make a lasting impact. Join Hilton Anaheim and help create magical stays that embody the light and warmth of hospitality every single night.
The opportunity to join Hilton Anaheim as a Night Manager means becoming an integral part of a dynamic team in a large-scale hotel setting. The Night Manager role is crucial to ensuring seamless hotel operations during the overnight hours when the General Manager is not present. The position requires overseeing all night-time property functions, including the front desk, staffing, room inventory, guest service, and policy compliance. The Night Manager is responsible for managing a team of overnight staff, conducting property walkthroughs to maintain safety and security, and delivering outstanding customer service that delights every guest. This role involves balancing account activities using the property management system, running reports, and distributing accounts at the end of each night.
Beyond operational duties, the Night Manager plays a key role in inspiring and developing staff by providing coaching, training, and support aimed at fostering a positive and productive work environment. This leadership position demands proficiency in On-Q and experience managing a large hotel of 500 rooms or more. Experience with union hotels is highly preferred, reflecting Hilton's commitment to teamwork and structured labor relations. Hilton offers an unparalleled benefits package to its employees, including extensive travel perks, a stock purchase program, paid parental leave, personalized caregiving support, crisis concierge services, mental health resources, generous paid time off, and comprehensive health and welfare benefits. These benefits reflect Hilton's dedication to supporting team members' wellbeing both professionally and personally.
By joining Hilton Anaheim as a Night Manager, candidates are embraced by a culture that values integrity, leadership, teamwork, ownership, and urgency in delivering exceptional hospitality experiences. Hilton's commitment to the growth and development of its team members ensures abundant career advancement opportunities within one of the world's most respected hospitality brands. Whether starting a career or seeking new challenges, Hilton Anaheim provides a supportive and award-winning workplace where every team member can thrive and make a lasting impact. Join Hilton Anaheim and help create magical stays that embody the light and warmth of hospitality every single night.
Job Requirements
- Minimum 3 years of front office management
- Proficiency in On-Q
- Experience managing a hotel with 500 or more rooms
- Experience managing union hotel preferred
- Strong leadership skills
- Excellent communication skills
- Ability to work overnight shifts
- High school diploma or equivalent
- Availability to work weekends and holidays
Job Qualifications
- Minimum 3 years of front office management experience
- Proficiency in On-Q property management system
- Experience managing hotels with more than 500 rooms
- Prior experience in unionized hotel environments is highly preferred
- Strong leadership and team management skills
- Exceptional guest service and communication abilities
- Ability to manage multiple tasks efficiently during overnight shifts
Job Duties
- Manage daily hotel operations including front desk, staffing, room inventory, guest service, and policy compliance
- Delight guests with a friendly attitude, prompt response, and efficient issue resolution
- Assist across departments by training, supervising, evaluating, and disciplining overnight staff
- Conduct property walkthroughs to assess safety, security, and service quality, addressing issues promptly
- Provide regular updates and training to team members about hotel offerings and local attractions
- Monitor guest satisfaction metrics, identify trends, and implement improvements
- Supervise and support team members through coaching and fostering a positive work environment
- Use the property management system to balance accounts, run reports, verify postings, and distribute accounts at day’s end
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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