Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $16.50 - $18.50
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Work Schedule

Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Flexible pay options
Career growth opportunities

Job Description

WoodSpring Suites in Tucson, AZ, managed by Hotel Management & Consulting, Inc., is a leading extended-stay hotel brand known for providing affordable, quality accommodations for travelers needing longer-term housing solutions. Catering primarily to business travelers, relocating individuals, and those seeking temporary housing, WoodSpring Suites combines comfort and convenience with a customer-focused approach. The hotel features a clean and welcoming environment complemented by a dedicated staff striving to exceed guest expectations. As part of a respected hospitality company, WoodSpring Suites emphasizes a culture of respect, performance, and opportunity for advancement within the organization.

The Night Guest Attendant position at WoodSpring Suites is an exciting opportunity for a positive, professional individual who enjoys working independently and thrives in a customer service role. This overnight position requires the attendant to serve as the face of the property during overnight hours, ensuring guests feel welcomed and secure. Responsibilities blend customer interaction with operational duties, including property inspections, laundry management, and maintaining cleanliness throughout the property. The role is crucial for maintaining safety and guest satisfaction during the night when staffing is leaner.

The company values a performance-based culture balanced with respect for employees' personal lives. Employees in this role benefit from hourly wages ranging from $16.50 to $18.50 based on experience, flexible pay options through DailyPay, and comprehensive benefits packages including medical, dental, and vision coverage for eligible full-time staff. Additional benefits include paid time off, access to an Employee Assistance Program for personal or work-related support, and ample opportunities for career growth within the company. This role offers a rewarding path for those dedicated to hospitality and eager to develop their careers in hotel operations.

Working as a Night Guest Attendant demands attention to detail, strong organizational skills, and the ability to respond effectively to various guest needs and emergencies. Candidates must be willing to handle physical tasks such as lifting and standing for extended periods as the job involves managing laundry, room preparations, and property safety. This position is ideal for individuals who possess excellent communication skills, problem-solving abilities, and a proactive approach to challenges. With a supportive team culture and a commitment to equal employment opportunities, WoodSpring Suites provides a respectful and engaging workplace environment where dedicated employees can thrive and advance.

Job Requirements

  • High school diploma or equivalent
  • Ability to work overnight shifts independently
  • Ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
  • Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs
  • Reliable and professional demeanor
  • Strong attention to detail
  • Good problem-solving skills

Job Qualifications

  • Minimum of one year in customer service
  • Hotel operations experience preferred
  • Proficient computer skills
  • Excellent communication skills
  • Strong organizational, time management, and problem-solving skills
  • Proactive in solving problems

Job Duties

  • Conduct regular physical inspections of the property throughout the night, ensuring safety and security
  • Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns
  • Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels
  • Maintain a clean and organized laundry area
  • Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas
  • Ensure cleaning supplies are stocked and distributed across the property
  • Perform room preps for any rooms that housekeeping was unable to clear during day shift
  • Know and follow property emergency procedures and ensure the security needs of the property and guests are met
  • Perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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