Night Auditor/Guest Service Agent $17.67

Drury Hotels is a renowned hospitality company recognized for providing exceptional lodging experiences across various locations. Founded with a commitment to excellence, Drury Hotels has consistently ranked among America’s greatest workplaces, emphasizing not only guest satisfaction but also employee well-being and development. With properties across the nation, including the location at 7301 Shallowford Rd, Chattanooga, Tennessee, Drury Hotels prides itself on fostering a welcoming and supportive environment where both guests and team members feel valued and respected. The company culture thrives on inclusivity, innovation, and a strong sense of community, making it a top choice for individuals seeking meaningful careers in the hospitality industry.

This particular role at the Chattanooga, Tennessee property offers a unique 50/50 split full-time position combining overnight audit shifts with afternoon and evening guest service agent responsibilities. The dual nature of this position requires a versatile individual who thrives in dynamic environments and is adept at balancing administrative duties with high-level guest interaction. As an overnight auditor, you will be entrusted with critical financial tasks such as auditing the previous day's receipts, verifying and balancing entries, running reports, and ensuring the accuracy of all recorded information. Your role is pivotal in maintaining the financial integrity of the property overnight.

Simultaneously, as a guest service agent during the afternoon and evening, you will be the face of Drury Hotels to many visitors, ensuring an exceptional guest experience characterized by courteous, efficient, and friendly service. Responsibilities include checking guests in and out, promoting sales-related programs, maintaining guest records, handling cash transactions, and contributing to the overall guest satisfaction by addressing inquiries, requests, and complaints with a positive, solutions-focused attitude. The position also includes some involvement with breakfast setup, which may encompass food preparation, service, and cleanup, highlighting the multifaceted nature of the role.

This job demands a high degree of independence and responsibility, as you will often be the only team member present on the property during your shift, particularly overnight. This status underscores the importance of safety and security vigilance, as well as the ability to handle emergencies calmly and effectively. Drury Hotels places a strong emphasis on maintaining a positive, hospitable environment not only for guests but also for team members, and this role plays a vital part in sustaining that atmosphere.

Employees at Drury Hotels enjoy a comprehensive array of benefits designed to promote work-life balance, professional growth, and overall well-being. The company offers flexible scheduling, paid time off, hotel discounts, and free room nights, making it easier for employees to recharge and enjoy personal time. Additionally, there are significant financial incentives such as quarterly bonuses of up to $3,200 annually, separate from base salary, recognizing and rewarding outstanding performance. Career development is a major focus, with opportunities for mentorship, cross-training, development plans, and management training, leading to over 200 internal promotions annually. Comprehensive health benefits include medical, dental, vision, prescription coverage, life insurance, disability, and access to a Team Member Assistance Program, supporting team members' health and wellness. The retirement plan includes company-matched 401(k), helping employees prepare for their future.

If you are a self-motivated individual with excellent communication skills, capable of working independently overnight, and passionate about delivering excellent guest experiences, this role at Drury Hotels in Chattanooga offers a remarkable opportunity to grow your career in the hospitality industry while enjoying a rewarding work environment. Drury Hotels invites you to join their team where your efforts will be valued and your professional journey nurtured. The company is hiring immediately, offering you a platform to rise, shine, and work happy every day.