Night Auditor/Front Desk Associate

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.00 - $18.00
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Work Schedule

Fixed Shifts
Night Shifts
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Benefits

shift differential pay
Paid Time Off
Employee Discounts
Professional development opportunities
Retirement plan options

Job Description

Element West Des Moines is a contemporary hotel brand known for its commitment to sustainability, modern design, and exceptional guest experiences. As part of the global Marriott International portfolio, Element hotels focus on eco-friendly practices and providing guests with a comfortable, convenient, and enjoyable stay. Located in West Des Moines, this property integrates cutting-edge amenities with a welcoming atmosphere to cater to both business and leisure travelers. The hotel prides itself on maintaining high standards of service, cleanliness, and guest satisfaction, making it a preferred choice within the area. Joining Element West Des Moines means becoming part of a hospitality team that values integrity, teamwork, and innovation in delivering memorable stays.

The Full-Time Night Auditor position at Element West Des Moines presents an exciting opportunity for individuals who thrive in an independent work environment and are service-oriented. This role is critical for maintaining seamless overnight operations in the hotel. The Night Auditor acts as the primary front desk representative during the overnight shift, ensuring guests receive high-quality service during check-in, check-out, and throughout their stay. Beyond guest services, the role involves performing detailed nightly audit procedures to reconcile daily financial transactions, prepare reports, and maintain accurate accounting records vital to the hotel's operational success.

The position requires a professional who can manage multiple responsibilities simultaneously, including responding promptly to guest inquiries, managing reservations, overseeing hotel security, and maintaining a clean and organized workspace. The shift is a full-time overnight schedule from 11:00 PM to 7:00 AM, with shift differential pay available to compensate for overnight hours. This makes it a suitable role for those who are reliable, self-motivated, and have strong communication and problem-solving skills.

Job Requirements

  • High school diploma or equivalent
  • Previous hotel or customer service experience preferred but not required
  • Ability to work overnight hours from 11:00 PM to 7:00 AM
  • Strong attention to detail and organizational skills
  • Comfortable working independently during overnight shifts
  • Reliable and professional attendance
  • Basic computer proficiency and willingness to learn hotel software

Job Qualifications

  • Previous hotel or customer service experience preferred but not required
  • Strong attention to detail and organizational skills
  • Comfortable working independently overnight
  • Reliable, professional, and dependable attendance
  • Ability to multitask and remain calm in a fast-paced environment
  • Basic computer skills and willingness to learn hotel management systems
  • Strong communication and problem-solving skills

Job Duties

  • Welcome guests and assist with check-in and check-out procedures
  • Respond to guest questions, requests, and concerns in a professional and timely manner
  • Perform nightly audit procedures and reconcile daily hotel transactions
  • Prepare reports and complete end-of-day system balancing
  • Monitor hotel security and maintain awareness of property activity overnight
  • Answer phones, process reservations, and assist guests with accommodations
  • Maintain a clean, organized, and professional front desk and lobby area

Job Criteria

Experience

No experience required


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