Night Auditor - SpringHill Suites Bend

Our establishment is a well-regarded hotel known for providing exceptional hospitality and comfortable accommodations to guests. We pride ourselves on delivering a welcoming atmosphere and high-quality service, ensuring each guest experiences a memorable stay. Our team is committed to maintaining the highest standards of professionalism and operational excellence in the hospitality industry. As part of our commitment to superior service, we are currently seeking a dedicated Night Auditor to join our team. This role is essential in maintaining the financial integrity of our hotel operations and ensuring a smooth experience for guests during the overnight hours.

The Night Auditor will be responsible for auditing, balancing, and reporting on various areas of the hotel. In this capacity, the individual will verify that all transactions and activities conducted during the day are accurately recorded and reported. This role requires strong attention to detail and excellent organizational skills to spot and correct discrepancies in financial records promptly. Additionally, the Night Auditor provides critical information to hotel management to aid in operational decision-making. The position demands a proactive approach to problem-solving and excellent communication abilities, as the Night Auditor will often interact directly with guests and staff.

This is a full-time position demanding availability during nighttime hours, including weekends and holidays. The role encompasses responsibilities such as performing all check-in and check-out tasks during the overnight shift, ensuring guest satisfaction with a high level of personalized service often referred to as Level5 Hospitality. The Night Auditor will conduct daily audits of property management systems (PMS) and related point-of-sale systems, generating and maintaining accurate reports that are vital to the hotel’s daily operations. Attention to compliance with hotel policies and procedures is paramount, and the Night Auditor will play a key role in enforcing these standards.

On top of financial auditing tasks, this position involves comprehensive front desk duties, including managing online and phone reservations, responding to guest inquiries, handling complaints professionally, and maintaining a high standard of personal appearance in accordance with hotel dress code policies. Adequate training on emergency procedures and safety protocols will be provided, ensuring the Night Auditor can respond effectively to various situations that may arise overnight.

This position offers a unique opportunity for individuals passionate about the hospitality industry who enjoy working in a dynamic environment. The ability to work independently while providing top-tier guest service is critical to success in this role. Candidates with prior experience in hotel front desk operations or night auditing will find this position rewarding and challenging. Reliable transportation, punctuality, and flexibility with working hours are essential to meet the demands of the job. Join our dedicated team and contribute to our mission of delivering exceptional hospitality experiences to every guest, every night.