Night Auditor - Residence Inn Claremont

Rancho Cucamonga, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.50 - $20.00

Work Schedule

Flexible

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Career Development

Job Description

The NEW! Residence Inn Claremont is a distinguished extended-stay hotel brand under Marriott International, renowned for providing guests with an exceptional home-away-from-home experience. Situated in the beautiful city of Claremont, the Residence Inn offers spacious suites equipped with fully equipped kitchens, comfortable living areas, and amenities designed to meet the needs of both short-term and long-term travelers. The hotel is committed to delivering outstanding hospitality through its dedicated and professional staff, ensuring that every guest enjoys a warm, welcoming, and memorable stay. As part of Marriott's impressive portfolio, Residence Inn Claremont upholds the highest standards of service excellence and fosters a culture centered around guest satisfaction, innovation, and operational efficiency.

We are currently hiring Night Auditors who will play a crucial role during the overnight operations of the hotel. As a Night Auditor, you serve as the guest’s first impression during late hours, performing essential duties that guarantee a seamless overnight experience. This role is uniquely positioned as the 'Ground Control' of our hospitality services, ensuring every arrival and departure during the night shift is handled smoothly, professionally, and consistently aligns with our Wings of Excellence standards.

This position entails managing guest accounts, assisting with check-ins and check-outs, reconciling financial transactions, and providing attentive and personalized guest care throughout the night. The Night Auditor must exhibit a guest-first attitude, displaying ownership and accountability while addressing guest needs promptly with discretion and empathy. Proficiency with property management systems, financial auditing, and clear communication is essential, as is the ability to work effectively in a fast-paced overnight environment. This is a vital role that bridges the gap between day and night operations, maintaining hotel standards and enhancing guest satisfaction around the clock.

Beyond administrative and financial responsibilities, Night Auditors also contribute significantly to the safety and security of the hotel premises overnight, monitoring hotel operations and communicating effectively with other departments to maintain a smooth workflow. This role demands flexibility in scheduling, including availability on weekends and holidays, and adherence to uniform and appearance standards stipulated by the hotel. Candidates seeking a dynamic and rewarding position within a supportive team environment, who appreciate the opportunity to make a tangible impact on guest experiences, will find the Night Auditor role at Residence Inn Claremont highly fulfilling.

Job Requirements

High school diploma or equivalent
minimum 1 year of front desk or night auditor experience
proficiency with PMS systems
excellent communication skills
strong organizational skills
ability to multitask effectively
flexible availability including weekends and holidays

Job Qualifications

High school diploma or equivalent
college coursework in hospitality preferred
minimum 1 year of front desk or night auditor experience (hotel experience strongly preferred)
proficiency with PMS systems (Marriott FOSSE preferred)
excellent verbal and written communication skills
strong organizational skills and attention to detail
ability to multitask in a fast-paced environment while maintaining composure and professionalism

Job Duties

Greet all guests with warmth and professionalism upon arrival and departure
perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and the hotel's standards
ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
promote hotel amenities, local attractions and programs to enhance the guest experience
handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System
assist with same-day reservations, group check-ins, and modifications as needed
perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions
balance daily revenue reports, including cash, credit, and other payment methods
prepare and distribute detailed reports for management review
ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours
maintain clear communication with hotel departments via hotel channels
document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotels SOP
respond promptly to calls, emails, and internal messages using approved communication systems
adhere to all Hotels policies, brand training, and safety procedures
maintain a clean, organized, and professional front desk workspace at all times
uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
this position requires flexible availability, including weekends and holidays
this position works as one part of the Hotel team and shares in our culture
uniform and appearance standards must be maintained at all times per the Hotels policy