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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $20.00
Work Schedule
Flexible
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
The NEW! Residence Inn Claremont is a distinguished extended-stay hotel brand under Marriott International, renowned for providing guests with an exceptional home-away-from-home experience. Situated in the beautiful city of Claremont, the Residence Inn offers spacious suites equipped with fully equipped kitchens, comfortable living areas, and amenities designed to meet the needs of both short-term and long-term travelers. The hotel is committed to delivering outstanding hospitality through its dedicated and professional staff, ensuring that every guest enjoys a warm, welcoming, and memorable stay. As part of Marriott's impressive portfolio, Residence Inn Claremont upholds the highest standards of service excellence and fosters... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of front desk or night auditor experience
- proficiency with PMS systems
- excellent communication skills
- strong organizational skills
- ability to multitask effectively
- flexible availability including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- college coursework in hospitality preferred
- minimum 1 year of front desk or night auditor experience (hotel experience strongly preferred)
- proficiency with PMS systems (Marriott FOSSE preferred)
- excellent verbal and written communication skills
- strong organizational skills and attention to detail
- ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and the hotel's standards
- ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- promote hotel amenities, local attractions and programs to enhance the guest experience
- handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
- manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System
- assist with same-day reservations, group check-ins, and modifications as needed
- perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions
- balance daily revenue reports, including cash, credit, and other payment methods
- prepare and distribute detailed reports for management review
- ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours
- maintain clear communication with hotel departments via hotel channels
- document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotels SOP
- respond promptly to calls, emails, and internal messages using approved communication systems
- adhere to all Hotels policies, brand training, and safety procedures
- maintain a clean, organized, and professional front desk workspace at all times
- uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- this position requires flexible availability, including weekends and holidays
- this position works as one part of the Hotel team and shares in our culture
- uniform and appearance standards must be maintained at all times per the Hotels policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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