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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability insurance
Savings accounts
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge is a well-established hospitality company known for its commitment to providing exceptional guest experiences and maintaining high standards of service. Operating a variety of hotel properties primarily focused in the Garden Grove, California area, Stonebridge prides itself on hospitality excellence, guest satisfaction, and fostering a supportive work environment for its employees. The company values equal employment opportunities and is dedicated to diversity and inclusion. Stonebridge offers comprehensive benefits to its team members, including medical, dental, vision coverage, paid time off, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, as well as travel and lodging perks,... Show More
Job Requirements
- Previous experience in a hospitality or customer service role preferred
- Proficiency in basic bookkeeping and balancing financial transactions
- Strong communication skills, both verbal and written
- Proficient in using property management systems and office software
- Excellent customer service and problem-solving skills
- Ability to work independently and make decisions with minimal supervision
- Detail-oriented with strong organizational skills
Job Qualifications
- Previous experience in a hospitality or customer service role preferred
- Proficiency in basic bookkeeping and balancing financial transactions
- Strong communication skills, both verbal and written
- Proficient in using property management systems and office software
- Excellent customer service and problem-solving skills
- Ability to work independently and make decisions with minimal supervision
- Detail-oriented with strong organizational skills
Job Duties
- Greet, register, and assign rooms to hotel guests
- Verify customer payment methods and process credit authorizations
- Maintain accurate records of room availability and guest accounts using the property management system
- Balance daily receipts and revenues, conducting income audits on posted revenues
- Assist guests with check-out processes, reviewing accounts and resolving discrepancies
- Answer phone calls promptly, directing inquiries or addressing guest needs
- Coordinate with overnight housekeeping or maintenance staff to resolve guest issues
- Make and confirm reservations, ensuring accurate data entry
- Provide guests with information on hotel services and local attractions
- Document guest feedback and escalate issues to management when necessary
- Perform nightly bucket checks to ensure compliance with hotel standards
- Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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