Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.25
Work Schedule
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Job Description
Ambassador Hotel Tulsa, Autograph Collection, is a distinguished boutique hotel located in the heart of midtown Tulsa, Oklahoma. Known for its timeless luxury and modern comfort, this hotel offers a unique and elegant hospitality experience. The hotel features 55 beautifully designed guest rooms, the acclaimed Chalkboard Restaurant, and sophisticated event spaces that are perfect for intimate gatherings and special occasions. With a philosophy grounded in refined elegance and impeccable service, Ambassador Hotel Tulsa has carved out a reputation for providing personalized service and meticulous attention to detail. This commitment ensures that every guest encounter is memorable, making the hotel a preferred destination for travelers seeking both comfort and style.
A career at the Ambassador Hotel Tulsa means joining a dedicated team that values excellence and hospitality at its finest. The hotel prides itself on promoting a warm, welcoming atmosphere that meets and exceeds guest expectations. Current job openings offer individuals the opportunity to grow professionally within a supportive environment where guest satisfaction is the top priority.
The Front Desk Agent role at Ambassador Hotel Tulsa is a highly visible and crucial position within the hotel, directly impacting the overall guest experience. This role involves welcoming guests and visitors with warmth and courtesy while efficiently managing the check-in and check-out process. The successful candidate will be instrumental in promoting the hotel's services and amenities, ensuring guests have all the information they need to enjoy their stay to the fullest. This position requires someone who thrives on public contact and is committed to delivering outstanding customer service.
The Front Desk Agent is responsible for handling reservations, managing guest requests, and providing helpful guidance about available services and local attractions. Attention to detail is essential, as the job demands accurate processing of guest accounts, adherence to company policies, and maintaining the security of guest information and belongings. The agent will also be tasked with answering telephones, taking messages, and running end-of-day reports to reconcile system data. With night shifts from 11 PM to 7 AM, the successful candidate must be alert, efficient, and capable of handling a fast-paced and dynamic work environment while maintaining a professional appearance and demeanor. This is an excellent opportunity for those who have a passion for hospitality and enjoy working in a prestigious setting where their contributions have a direct and meaningful impact on guests' experiences.
A career at the Ambassador Hotel Tulsa means joining a dedicated team that values excellence and hospitality at its finest. The hotel prides itself on promoting a warm, welcoming atmosphere that meets and exceeds guest expectations. Current job openings offer individuals the opportunity to grow professionally within a supportive environment where guest satisfaction is the top priority.
The Front Desk Agent role at Ambassador Hotel Tulsa is a highly visible and crucial position within the hotel, directly impacting the overall guest experience. This role involves welcoming guests and visitors with warmth and courtesy while efficiently managing the check-in and check-out process. The successful candidate will be instrumental in promoting the hotel's services and amenities, ensuring guests have all the information they need to enjoy their stay to the fullest. This position requires someone who thrives on public contact and is committed to delivering outstanding customer service.
The Front Desk Agent is responsible for handling reservations, managing guest requests, and providing helpful guidance about available services and local attractions. Attention to detail is essential, as the job demands accurate processing of guest accounts, adherence to company policies, and maintaining the security of guest information and belongings. The agent will also be tasked with answering telephones, taking messages, and running end-of-day reports to reconcile system data. With night shifts from 11 PM to 7 AM, the successful candidate must be alert, efficient, and capable of handling a fast-paced and dynamic work environment while maintaining a professional appearance and demeanor. This is an excellent opportunity for those who have a passion for hospitality and enjoy working in a prestigious setting where their contributions have a direct and meaningful impact on guests' experiences.
Job Requirements
- Able to be alert and function during the night shift from 11 PM to 7 AM
- customer service experience preferred
- ability to stand for long periods of time
- ability to work quickly and thoroughly under pressure
- maintain excellent attendance and punctuality
- ability to communicate effectively
- professional demeanor
Job Qualifications
- Knowledge of computer keyboard and printer operation
- ability to accurately and efficiently input information into computer systems
- previous cashier experience
- basic accounting skills
- strong customer-relation skills
- ability to communicate clearly and pleasantly in English both verbally and in writing
- ability to deal with guests when they are angry or upset
- professional appearance and mannerism
- knowledge of hotel facilities and features
- ability to multitask and work thoroughly under pressure
- excellent attendance and punctuality
Job Duties
- Provide quality guest service to all guests and visitors
- perform all duties to maximize guest service
- greet guests with advance reservations and register them efficiently and friendly
- greet visitors seeking accommodations and meet their needs
- acquaint guests with services available in the area
- accurately follow accounting procedures
- answer external and internal telephone calls and deliver messages
- act as the reservation attendant
- answer questions and provide accurate, helpful information
- run end-of-day reports and reconcile system information
- adhere to all department and company policies and procedures
- ensure guest security by properly handling guest keys
- properly handle lost and found items
- remain on site during inclement weather until replaced
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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