Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $24.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid vacation
401K Savings Plan
Team member and family & friends rate discount
Pay on Demand
Nonstop Health benefits program

Job Description

River Terrace Inn is a distinguished hotel situated in the heart of Napa Valley, renowned for its picturesque Napa River waterfront location. This establishment boasts 114 well-appointed guest rooms, a fitness center, and houses the popular ALBA Restaurant, making it a premier destination for both leisure and business travelers. Located within walking distance from prominent local attractions such as the Culinary Institute of America, Oxbow Public Market, and the Napa Valley Wine Train, the River Terrace Inn offers guests a unique blend of comfort, convenience, and an immersive Napa Valley experience. As part of Noble House Hotels & Resorts, the inn upholds a culture of hospitality, diversity, equity, inclusion, and a commitment to employee empowerment, striving to create a welcoming work environment for all team members.

The Night Auditor role at River Terrace Inn is a critical overnight position that combines accounting responsibilities with guest service and property management duties. The individual in this position is responsible for auditing, balancing, and reporting on various hotel departments such as food and beverage outlets and the front desk to ensure accuracy in financial data and adherence to accounting procedures. Acting as the Manager-On-Duty during the overnight shift, the Night Auditor handles guest concerns, emergency situations, and maintains all operational standards, playing a key role in guest satisfaction and hotel security during nighttime hours. In addition, the Night Auditor performs front desk duties including express checkouts and guest interactions, requiring a blend of technical skills, attentiveness, and interpersonal capabilities. This position demands a proactive attitude, excellent communication skills, and an ability to work independently and as part of a team in a fast-paced hospitality environment. The compensation for this role is set at $24 per hour, reflecting the importance of the position and the qualifications required. The hotel also provides a comprehensive benefits package including health insurance, paid vacation, and participation in the 401(k) savings plan, alongside unique perks such as the Noble House Team Member and Family & Friends Rate discount program. This role offers an excellent opportunity for individuals passionate about hospitality, who are detail-oriented, and thrive in a dynamic, customer-focused setting. The Night Auditor is expected to uphold the hotel's values, maintain confidentiality, and contribute positively to the team culture while ensuring smooth overnight operations and superior guest experiences.

Job Requirements

  • prior experience as a night auditor
  • ability to operate various office equipment such as computer, phone, copier and printer
  • knowledge of computerized hotel systems and Microsoft Office software
  • good written and verbal communication skills
  • ability to analyze mathematical data
  • maintain composure and objectivity under pressure
  • exceptional guest relations skills
  • maintain confidentiality
  • willingness to work flexible schedule including nights, weekends and holidays

Job Qualifications

  • prior experience as a night auditor
  • ability to operate office equipment including computer, phone, copier and printer
  • knowledge of computerized hotel systems and software such as Microsoft Excel and Word
  • positive team player with good written and verbal communication skills
  • ability to analyze mathematical calculations and compile facts and figures
  • maintain high degree of confidentiality
  • ability to remain calm and composed under pressure
  • exceptional telephone and guest relations etiquette
  • willingness to work flexible schedules including nights, weekends and holidays
  • clear thinker able to multi-task and prioritize
  • attention to detail with speed and accuracy
  • ability to work cohesively with team and motivate others
  • perform additional tasks as requested by management

Job Duties

  • audit, balance and report on various hotel departments such as food and beverage outlets and front desk
  • act as manager-on-duty during the overnight shift handling complaints and emergency situations
  • respond promptly to hotel emergencies in coordination with staff
  • handle noise complaints, credit issues, guest relocation and rejection of undesirables
  • perform front desk duties including express checkouts as needed
  • provide excellent guest service utilizing diplomacy and good judgment
  • maintain compliance with hotel procedures and guidelines

Job Criteria

Experience

Mid Level (3-7 years)


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