Night Auditor - Overnight Front Desk

Portland, ME, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $15.25 - $20.25

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

flexible scheduling

Job Description

Highgate is a premier real estate investment and hospitality management company with a robust portfolio valued at over $15 billion in assets under management. The company operates more than 400 hotels across diverse regions including North America, Europe, the Caribbean, and Latin America. Renowned for a 30-year legacy of innovation and excellence within the hospitality industry, Highgate specializes in guiding properties through every stage of their life cycle—from initial planning and development to recapitalization or disposition. Its diverse portfolio includes a mix of bespoke lifestyle hotel brands, legacy brands, as well as independent hotels and resorts, all of which feature contemporary programming and digital expertise. Highgate leverages advanced revenue management tools to accurately identify and forecast market trends, thereby driving superior performance and maximizing overall asset value. With its seasoned executive team and corporate presence worldwide, Highgate is a trusted partner aligned with top ownership groups and major hotel brands, providing strategic direction and operational excellence. For more details, visit www.highgate.com.

The Residence Inn Portland/Scarborough, managed by Highgate, is currently seeking a part-time Night Auditor for overnight shifts, with the possibility of full-time work that includes evening front desk responsibilities. This role is essential in maintaining the financial accuracy and operational integrity of the hotel during overnight hours. The Night Auditor plays a critical role in reconciling all hotel cashier transactions and reviewing and compiling detailed management reports promptly. This position demands a keen eye for financial accuracy and requires the incumbent to ensure that guest billing and city ledger transactions are meticulously checked and balanced. Additionally, the Night Auditor functions as a guest service agent, assisting with check-ins, check-outs, reservations, and switchboard operations as needed, thereby contributing directly to guest satisfaction and smooth hotel operations. This role requires effective communication skills to liaise with various levels of hotel management and handle any operational or financial issues that arise during the shift. The ideal candidate will thrive in a dynamic hospitality environment, demonstrate proficiency in basic arithmetic and financial data management, and be willing to cross-train in multiple hotel-related functions to support the seamless running of the hotel. Overall, the Night Auditor position at Residence Inn Portland/Scarborough offers a unique opportunity to join a globally recognized hospitality management team and contribute to the ongoing success and reputation of Highgate within the hotel industry.

Job Requirements

Must be able to work with and understand financial information and data
Must be willing to cross train in other accounting or hotel-related areas
Must be able to prioritize job functions in order to meet deadlines
Flexible and long hours sometimes required
Sedentary work exerting up to 10 pounds of force occasionally
Must maintain a warm and friendly demeanor at all times
Late/overnight shift availability
Must be effective at listening to, understanding and clarifying concerns raised by employees and guests
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with hotel standards
Maintain high standards of personal appearance and grooming
Comply with hotel standards and regulations
Must be effective in handling problems including anticipating, preventing and solving problems as necessary
Must be able to understand and apply complex information from various sources to meet objectives
Must be able to show initiative including anticipating guest or operational needs
Must perform other duties as requested by management

Job Qualifications

High school diploma or equivalent
One year of progressive experience in a hotel or related field preferred
Guest service experience preferred
Computer knowledge and skills
Ability to effectively communicate verbally and in writing
Ability to multitask and prioritize departmental functions
Ability to maintain confidentiality of information
Willingness to cross-train in other hotel-related areas

Job Duties

Reconcile all hotel cashier transactions
Review, organize and compile management reports on a timely basis
Ensure accuracy of guest billings and city ledger transactions
Communicate concerns and related issues to all levels of management
Perform guest service agent duties including check-in, check-out, switchboard operation and reservations
Audit and reconcile financial and statistical reports
Prepare and distribute daily and month-end reports according to hotel standards
Audit and reconcile all Front Desk and Food & Beverage cashier’s work
Audit, reconcile, consolidate and transmit all credit cards on a timely basis
Prioritize job functions to meet deadlines
Ensure accuracy of all numbers reported including statistics
Input and update financial information into corporate communications network
Perform daily, weekly, monthly and annual data processing system functions as required
Keep management informed of unusual operational or financial events and deviations of policies or procedures
Ensure overall guest satisfaction
Respond to governmental inquiries
Handle guest requests