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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.25 - $20.25
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Highgate is a premier real estate investment and hospitality management company with a robust portfolio valued at over $15 billion in assets under management. The company operates more than 400 hotels across diverse regions including North America, Europe, the Caribbean, and Latin America. Renowned for a 30-year legacy of innovation and excellence within the hospitality industry, Highgate specializes in guiding properties through every stage of their life cycle—from initial planning and development to recapitalization or disposition. Its diverse portfolio includes a mix of bespoke lifestyle hotel brands, legacy brands, as well as independent hotels and resorts, all of which feature... Show More
Job Requirements
- Must be able to work with and understand financial information and data
- Must be willing to cross train in other accounting or hotel-related areas
- Must be able to prioritize job functions in order to meet deadlines
- Flexible and long hours sometimes required
- Sedentary work exerting up to 10 pounds of force occasionally
- Must maintain a warm and friendly demeanor at all times
- Late/overnight shift availability
- Must be effective at listening to, understanding and clarifying concerns raised by employees and guests
- Attend all hotel required meetings and trainings
- Maintain regular attendance in compliance with hotel standards
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Must be effective in handling problems including anticipating, preventing and solving problems as necessary
- Must be able to understand and apply complex information from various sources to meet objectives
- Must be able to show initiative including anticipating guest or operational needs
- Must perform other duties as requested by management
Job Qualifications
- High school diploma or equivalent
- One year of progressive experience in a hotel or related field preferred
- Guest service experience preferred
- Computer knowledge and skills
- Ability to effectively communicate verbally and in writing
- Ability to multitask and prioritize departmental functions
- Ability to maintain confidentiality of information
- Willingness to cross-train in other hotel-related areas
Job Duties
- Reconcile all hotel cashier transactions
- Review, organize and compile management reports on a timely basis
- Ensure accuracy of guest billings and city ledger transactions
- Communicate concerns and related issues to all levels of management
- Perform guest service agent duties including check-in, check-out, switchboard operation and reservations
- Audit and reconcile financial and statistical reports
- Prepare and distribute daily and month-end reports according to hotel standards
- Audit and reconcile all Front Desk and Food & Beverage cashier’s work
- Audit, reconcile, consolidate and transmit all credit cards on a timely basis
- Prioritize job functions to meet deadlines
- Ensure accuracy of all numbers reported including statistics
- Input and update financial information into corporate communications network
- Perform daily, weekly, monthly and annual data processing system functions as required
- Keep management informed of unusual operational or financial events and deviations of policies or procedures
- Ensure overall guest satisfaction
- Respond to governmental inquiries
- Handle guest requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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