Night Auditor- Hampton Inn Mahwah, NJ

The hiring establishment for this position is a reputable hotel brand with a focus on delivering exceptional hospitality experiences to its guests. This hotel operates within the hospitality and lodging industry, catering to travelers and visitors seeking superior accommodations and personalized services. With a commitment to maintaining high standards, the hotel prides itself on providing a welcoming environment, efficient service, and a memorable stay for every guest. Known for its emphasis on guest satisfaction and operational excellence, the hotel ensures its staff are trained to uphold the brand's values and consistently enhance the guest experience throughout every interaction.\n\nThe role being offered is that of a Night Auditor, a vital position responsible for overseeing the front desk operations and guest services during the night shift. This role plays a key part in ensuring a seamless flow of service from guest arrival to checkout, maintaining a high level of guest satisfaction across all touchpoints. The Night Auditor's responsibilities include balancing and auditing financial transactions related to room revenue, taxes, cashier reports, guest and house accounts, food and beverage revenue, and telephone revenue, ensuring accuracy and accountability. This position requires daily preparation and transmission of management and accounting reports, supporting the hotel's operational integrity and financial transparency. Additionally, the Night Auditor acts as a primary point of contact for guests during night hours, managing check-ins, check-outs, guest inquiries, and resolving complaints promptly while adhering to brand standards and the hotel's "Make it Right" policy to handle dissatisfaction effectively.\n\nTo excel in this position, the candidate must demonstrate proficiency in hotel property management systems, specifically the Hilton PMS (PEP), and possess an understanding of accounting principles preferred but not mandatory. Strong guest service skills, the ability to maintain confidentiality, and attention to detail are crucial. The Night Auditor is also responsible for ensuring compliance with hotel safety policies, maintaining a clean and safe work environment, and representing the hotel professionally through proper grooming and uniform standards. Given the dynamic nature of the hospitality sector, the role requires flexibility in work shifts, including weekends, holidays, and evenings, showing the necessity for adaptability and commitment. This comprehensive role blends financial auditing, guest services, and administrative duties, making it integral to the hotel's nightly operations and overall guest satisfaction strategy.