Night Auditor

Mobile, AL, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

employee discount

training programs

flexible schedule

Career Development

Job Description

This opportunity is with a reputable hotel known for its commitment to excellent guest services and quality accommodations. The hotel prides itself on providing a welcoming and comfortable atmosphere for all its guests, ensuring their stay is both enjoyable and memorable. With a range of room options, from standard accommodations to luxury suites, the hotel caters to diverse clientele including business travelers, families, and tourists. Located in a prime area, it benefits from high accessibility and proximity to major attractions, making it a preferred choice for many visitors. The working environment emphasizes teamwork, professionalism, and continuous improvement, offering employees a dynamic and engaging place to grow their careers in the hospitality industry.

The Front Desk Representative plays a crucial role in the daily operations of the hotel, serving as the initial point of contact for guests. This full-time position involves registering guests, assigning rooms, and handling check-in and check-out processes efficiently while maintaining excellent customer service standards. The role requires detailed knowledge of room status, types, and rates, as well as the ability to accommodate special requests to enhance the guest experience. Attention to detail and adherence to credit and cash-handling policies are essential aspects of the job. In addition, the representative must be proficient in using front office equipment and software to manage reservations, post charges, and maintain accurate records. Effective communication and coordination with housekeeping, maintenance, and other departments ensure smooth operations and guest satisfaction. This role offers the opportunity to develop valuable skills in guest relations, sales through suggestive selling techniques, and comprehensive hotel management procedures, making it ideal for individuals passionate about hospitality and guest services.

Job Requirements

High school graduate or equivalent
Must be able to speak, read, write, and understand the primary language(s) used in the workplace
Must be able to speak and understand the primary language(s) used by guests who visit the workplace
Previous hotel-related experience desired
Requires finger dexterity
Requires grasping
Requires writing skills
Requires standing, sitting, and walking frequently
Requires repetitive motions
Requires hearing ability
Requires visual acuity
May on occasion have to lift and carry up to 40 pounds

Job Qualifications

High school graduate or equivalent
Ability to speak, read, write, and understand the primary language(s) used in the workplace
Ability to speak and understand the primary language(s) used by guests who visit the workplace
Previous hotel-related experience desired
Proficiency in using front office equipment and software
Strong communication and customer service skills
Knowledge of credit and cash-handling policies
Ability to handle multiple tasks efficiently
Attention to detail
Team player mindset

Job Duties

Registers guests and assigns rooms
Accommodates special requests whenever possible
Assists in pre-registration and blocking of rooms for reservations
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
Understands room status and room status tracking
Knows room locations, types of rooms available, and room rates
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
Possesses a working knowledge of the reservations department
Takes same day reservations and future reservations when necessary
Knows cancellation procedures
Files room keys
Knows how to use front office equipment
Processes guest check-outs
Posts and files all charges to guest, master, and city ledger accounts
Follows procedures for issuing and closing safe deposit boxes
Uses proper telephone etiquette
Uses proper mail, package, and message handling procedures
Reads and initials the pass-on log and bulletin board daily
Is aware of daily activities and meetings taking place in the hotel
Attends department meetings
Coordinates guestroom maintenance work with the engineering and maintenance division
Reports any unusual occurrences or request to the manager or assistant manager
Knows all safety and emergency procedures
Is aware of accident prevention policies